TR
Tshangwane R
1 reviews | Active since Aug 2024
05 Jan 2026, 12:27
Roadside assistance call
Waited for over an hour to get a call a back from an agent regarding towing services. Had to wait for another 35 minutes to get a sms for service requested but never got confirmation of a service provider allocated.I m not happy as this the second incident i did not get assistance form PRIME
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
05 Jan 2026, 15:27Hello Tshangwane, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Prime South Africa's reply05 Jan 2026, 15:27
Official
Hello Tshangwane, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
06 Jan 2026, 14:28 Hello Tshangwane R,
Thank you for your feedback. We understand how frustrating delays can be, especially during a time when assistance is urgently needed.
We take such matters very seriously and are actively investigating the delay with the roadside assistance to determine what happened.
Please rest assured that we are committed to ensuring our service providers meet the high standards we set for customer care. Our Market Conduct Team is already in contact with you and will provide a detailed response once the investigation has been completed.
At Prime, we’re here to support you—whether via our app, email, or phone—making assistance as convenient as possible.
Kind regards,
The Prime SA Team
Thank you for your feedback. We understand how frustrating delays can be, especially during a time when assistance is urgently needed.
We take such matters very seriously and are actively investigating the delay with the roadside assistance to determine what happened.
Please rest assured that we are committed to ensuring our service providers meet the high standards we set for customer care. Our Market Conduct Team is already in contact with you and will provide a detailed response once the investigation has been completed.
At Prime, we’re here to support you—whether via our app, email, or phone—making assistance as convenient as possible.
Kind regards,
The Prime SA Team
Prime South Africa's reply06 Jan 2026, 14:28
Official
Hello Tshangwane R,
Thank you for your feedback. We understand how frustrating delays can be, especially during a time when assistance is urgently needed.
We take such matters very seriously and are actively investigating the delay with the roadside assistance to determine what happened.
Please rest assured that we are committed to ensuring our service providers meet the high standards we set for customer care. Our Market Conduct Team is already in contact with you and will provide a detailed response once the investigation has been completed.
At Prime, we’re here to support you—whether via our app, email, or phone—making assistance as convenient as possible.
Kind regards,
The Prime SA Team
Thank you for your feedback. We understand how frustrating delays can be, especially during a time when assistance is urgently needed.
We take such matters very seriously and are actively investigating the delay with the roadside assistance to determine what happened.
Please rest assured that we are committed to ensuring our service providers meet the high standards we set for customer care. Our Market Conduct Team is already in contact with you and will provide a detailed response once the investigation has been completed.
At Prime, we’re here to support you—whether via our app, email, or phone—making assistance as convenient as possible.
Kind regards,
The Prime SA Team