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jayramarope J

1 reviews | Active since Nov 2016

28 Nov 2016, 15:55

******* INSURANCE COMPANY

<p>I am a paying customer with this insurance company but I have been left feeling more of a victim than when my car was ******. I can't believe that they approved my claim for only R10 000 and the assesor valued the damage to the amount of R33 000. I truly don't understand why keep me waiting for 2months only to approve R10 000, what am I supposed to do with that amount? On top of that to add sorrow to pain I still need to take out the rest of the money from my pocket and prove to the insurance company I repaired the car fully. A lady called Erica called me saying that they are paying the amount because I was a loyal paying custormer and in fact the amount should not be paid because it was internal damage. 1st of all when my car got ****** it was in excellent condition now I am being told they don't cover internal damage like what bull is that. 2nd I only got my Policy documents when I claimed and my car was ****** and recovered with the interior in a really bad shape. this insurance company is about making money and doest not care about custormers. I have been paying on time mxm. What I don't understand is that when a car is tolen they obviously need to cause internal damage and why am I not being paied what belongs to me? Claim number:CL ********** 72.</p>

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Replies (1)
Prime South Africa
Prime South Africa's reply02 Dec 2016, 09:43
Official

Hello jay-ramarope,

Thank you for taking the time to bring your concern to our attention.

We understand your distress regarding the approved benefit amount of your claim and regret to learn of your disappointment.

The Prime Motor CoverGROW product you selected does not provide traditional comprehensive insurance cover as was explained in great detail to you during the purchase conversation.

A review of your claim revealed that at the time of the recovery of your vehicle, you had accumulated R10,000 cover to contribute to the repair of your vehicle.

Our internal Client Representation department will however provide you with a more detailed response regarding your accumulation and address any further questions you might have.

Assuring you of our continued best endeavours on your behalf.

Kind Regards,

The PMD Team