MK
Mk K
1 reviews | Active since Jan 2016
17 Apr 2023, 18:41
Ridiculous Service
So highly dissapointed in the service at PMD ,had an accident on the 20th of March and reply was only today so they say claim was untruthful not even given the reasons why they say that a bumber and fender and light is difficult for them to assist a client .It takes them almost a month to get back to clients and they don't call you have to call them as client wow .Hope i do not do business with you in the next coming months .Thank you for bad service.
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
18 Apr 2023, 08:16Dear Mk K,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply18 Apr 2023, 08:16
Official
Dear Mk K,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's replyOfficial
21 Apr 2023, 14:42Dear Mk K
We appreciate the opportunity to address your inquiry as we are committed to providing an ever-improving standard of client service at every interaction.
At PMD, we take immense pride in paying all valid claims and in ensuring that all are claims are validated in line with transparency and fairness.
Where misleading information is provided during the validation of the claim, we cannot be reasonably expected to approve the claim.
Our Market Conduct Team will be in contact to provide comprehensive feedback.
As you are no doubt aware, our comprehensive cover offers an incredible feature which reduces the excess payable to zero within a remarkably short time.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply21 Apr 2023, 14:42
Official
Dear Mk K
We appreciate the opportunity to address your inquiry as we are committed to providing an ever-improving standard of client service at every interaction.
At PMD, we take immense pride in paying all valid claims and in ensuring that all are claims are validated in line with transparency and fairness.
Where misleading information is provided during the validation of the claim, we cannot be reasonably expected to approve the claim.
Our Market Conduct Team will be in contact to provide comprehensive feedback.
As you are no doubt aware, our comprehensive cover offers an incredible feature which reduces the excess payable to zero within a remarkably short time.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team