1 reviews | Active since Jan 2017
Ridiculous service
<p>I have a policy with prime meridian direct. The sale consultants are there to give the policy holders a **** promise when having the policy. All they care about is reaping people off their money. I had an accident in december 2016, i immediately reported the accident the same day. I waited 26 days for them to call me back. When i received their call, they informed me that my car was not a write-off, hence that i should pay an amount of R100.00,00 for them to repair my vehicle. Like how the hell on earth should i get that amount of money, yet again what was my reason for paying my premium if i am to pay that amount. Prime meridian direct is a false alarm for reaping off people. Insurance companies are there to help recover for lost properties not to reap people off. I still do not understand why though. They knew that if my car is a write-off they will have to pay-out and they just came up with a story change not to payout. Again, my vehicle was towed to my house of which no assesor even came to assess my vehicle for damages. I am so disapointed with PMD</p>
Hello Unhappy-Client8753
Thank you for bringing your concern to our attention.
A thorough review of the purchase conversation revealed that our tele-assistant did a commendable job in explaining the policy features to you. During the conversation you were informed that the product you selected was not traditional comprehensive insurance but covers total loss through write-off, fire, theft, hijacking and natural disasters.
Also included in your policy is the Accident Contribution Benefit, designed to contribute towards the cost of repairing motor vehicle accident damages. The ACB benefits increase by R1,000 every month that you consecutively pay your premium. At the time of your accident you had paid just two premiums and thus the contribution towards your damages is R2, 000.
Consequently, whilst we are deeply sympathetic to your challenging circumstances, claims are assessed in accordance with the benefits selected.
Your concern is important to us and our client representation department will contact you to carefully re-explain the benefits of your policy to you.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Hello Unhappy-Client8753
Thank you for bringing your concern to our attention.
A thorough review of the purchase conversation revealed that our tele-assistant did a commendable job in explaining the policy features to you. During the conversation you were informed that the product you selected was not traditional comprehensive insurance but covers total loss through write-off, fire, theft, hijacking and natural disasters.
Also included in your policy is the Accident Contribution Benefit, designed to contribute towards the cost of repairing motor vehicle accident damages. The ACB benefits increase by R1,000 every month that you consecutively pay your premium. At the time of your accident you had paid just two premiums and thus the contribution towards your damages is R2, 000.
Consequently, whilst we are deeply sympathetic to your challenging circumstances, claims are assessed in accordance with the benefits selected.
Your concern is important to us and our client representation department will contact you to carefully re-explain the benefits of your policy to you.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Save it with your stories. PMD is just a false insurance. Since you guys can't fix my vehicle than better yet you refund me back my premiums and also cancel your damn policy with me. There are honest and reliable insurance companies way better than PMD which people are more important than m0ney. You guys couldn't even send an assessor and yet i begged u to send one. Mxm. ********
Save it with your stories. PMD is just a false insurance. Since you guys can't fix my vehicle than better yet you refund me back my premiums and also cancel your damn policy with me. There are honest and reliable insurance companies way better than PMD which people are more important than m0ney. You guys couldn't even send an assessor and yet i begged u to send one. Mxm. ********
Oh and lastly try to atleast train ur telesales consultants to say "pmd is not a comprehensive cover" first before selling the products because they misleading us as clients as our premiums we paying are paying their commissions which they had to lie to us. Wishing pmd all the best and God may see your crock strategy
Oh and lastly try to atleast train ur telesales consultants to say "pmd is not a comprehensive cover" first before selling the products because they misleading us as clients as our premiums we paying are paying their commissions which they had to lie to us. Wishing pmd all the best and God may see your crock strategy