Review of PMD Insurance – Extremely Disappointed with Claims Process

I am extremely disappointed with the way PMD Insurance has handled my recent claim. My vehicle was involved in an accident on 23 April, and I reported the incident promptly. After following all procedures and submitting every required document, my car was declared a write-off.

Despite this, my claim has been delayed unnecessarily. A new technician was assigned to my claim without proper communication, and ever since, I have had to constantly follow up myself—there has been very little to no proactive communication from PMD’s side.

I was informed that a forensic inspector had to check the vehicle, and I was told that their report was submitted last week. However, PMD claims they have not received it, which raises serious concerns about the efficiency and honesty of the process. It feels like the company is trying to find excuses to avoid settling my claim.

To make matters worse, my car hire benefit has now expired, leaving me without transport while PMD continues to delay processing my claim.

This experience has been stressful, frustrating, and deeply disappointing. I expected a much more professional and transparent service from an insurance provider. I sincerely hope PMD resolves this issue urgently and fairly, otherwise I will be forced to escalate this further.