LP
Lynette P

1 reviews | Active since Aug 2019

28 Aug 2026, 14:04

Request for Removal of My Details from Your Contact Database

I recently received a call from your company regarding an obligation-free quote. At the time, I requested that I be contacted the following day. However, after giving it further consideration, I decided that I no longer wished to proceed with the quote. When I received the follow-up call, I informed the agent that I was no longer interested. As I was taking the call while at work, I was unable to engage in a lengthy discussion. Despite clearly stating multiple times that I was not interested, the agent continued to insist that I listen to the offer. After repeating myself three times, I ended the call. Since the initial interaction, I have been receiving between three and four calls per day from your organisation. I have blocked several numbers, yet the calls continue from different numbers. At this stage, the repeated contact feels excessive and is beginning to resemble harassment rather than a genuine attempt to offer a service. It gives the impression that my decision to decline is not being respected. I am therefore formally requesting that all my contact details be removed from your marketing and contact databases, and that I no longer be contacted regarding any current or future products or services. Please confirm once my details have been removed and that no further contact will be made. Kind regards,

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Replies (2)
Prime South Africa
Prime South Africa's reply28 Aug 2026, 16:18
Official
Hello Lynette, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter on our end but rest assured you have been removed and should not be contacted going forward
The Prime SA Team

Prime South Africa
Prime South Africa's reply03 Sept 2026, 16:55
Official
Hello Lynette P,
 
Thank you for sharing your experience. We understand how frustrating it is to receive repeated marketing calls after you've already made your preferences clear.
 
At Prime, we're committed to treating customers fairly, which includes honouring marketing opt-out requests and ensuring our communications align with privacy expectations.
 
We can confirm that your details have been added to our internal do-not-contact list and that no further marketing calls will be made from our side. 
 
Prime is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients.
 
Committed to resolving your concern with care.

Kind regards,
The Prime SA Team