request for assistance to retrieve my vehicle from the Insurer

I was involved in an accident on the 14 February 2020 with my insured vehicle at Mafikeng on my way to Naledi, Soweto , I called the insurer which is Prime Meridian Direct in this case . claim number CL*** they responded by towing my vehicle to SMD in Krugersdorp and gave me damage assessment on my vehicle which was about R42167.00 we agreed for the vehicle to be sent to Pinnacle Auto body Repairs in Krugersdorp, the issue of Lockdown intervened on the matter which made the process to be suspended until the lockdown is eased, I was summoned to pay SMD an amount of R4 167.80 for towing expenses, I was not told about the issue of payment until I lodged a claim to their legal department, latter on the issue was resolved that I should not pay for the Towing expenses and promised that the vehicle will be sent to Pinnacle Autobody for repairs, To my surprise , after 10 working days have discovered that the vehicle is still at SMD warehouse in Krugersdorp, I enquired about this matter and I was told to collect the Vehicle from SMD warehouse to Pinnacle Auto shop myself with own expenses , I find this to ridiculous as the agreement was that they will sent it to Pinnacle Auto Shop for repairs and up to now my car is busy collecting dust in the SMD yard Instead of it being repaired

Please assist me regarding this matter as I thought the insurance as well as the SMD must take the vehicle to be repaired as I need that car desperately to do my essential Departmental services an Internal Auditor.