NM
Nyoni M
1 reviews | Active since Mar 2024
10 Mar 2024, 14:17
Rejected claim
I have been with PMD for 2year but when I was In a accident the rejected my claim, mentioning lot of executions that I was not told about when I take the comprehensive car insurance. PMD is good to collect monthly premiums but not assisting when you have accident.
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
11 Mar 2024, 07:04Dear Nyoni
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply11 Mar 2024, 07:04
Official
Dear Nyoni
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
14 Mar 2024, 08:44Hello Nyoni
Thank you for taking the time to share your experience.
We take pride in quickly approving all valid claims and take pride in the integrity of our claim validation process. We unfortunately cannot provide cover where a claim falls outside of the ambit of cover.
We have received your complaint from the office of the Ombudsman of Short-Term Insurance (OSTI) regarding this very same matter. In these instances, we are required to direct all communication through the OSTI’s office and are obliged to await the findings of the OSTI which we shall of course respect.
You will be pleased to hear that PMD has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply14 Mar 2024, 08:44
Official
Hello Nyoni
Thank you for taking the time to share your experience.
We take pride in quickly approving all valid claims and take pride in the integrity of our claim validation process. We unfortunately cannot provide cover where a claim falls outside of the ambit of cover.
We have received your complaint from the office of the Ombudsman of Short-Term Insurance (OSTI) regarding this very same matter. In these instances, we are required to direct all communication through the OSTI’s office and are obliged to await the findings of the OSTI which we shall of course respect.
You will be pleased to hear that PMD has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team