IS
Iponeng S
1 reviews | Active since Sept 2020
10 Sept 2020, 15:00
Rejected claim
Prime meridian is a **** insurance company, all they promise is lies. I made a claim and it was rejected "due to negligence" who would put their life in danger by driving recklessly that's *******. And on top of that I had to pay lot of of money for storage that THEY took my car to. That's totally unacceptable
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Replies (2)
Prime South Africa's replyOfficial
10 Sept 2020, 15:26Dear Iponeng S,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply10 Sept 2020, 15:26
Official
Dear Iponeng S,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
14 Sept 2020, 08:28Dear Iponeng S,
We appreciate the time you have taken to raise your frustration with us as our aim is to provide world class service to our policyholders during every interaction.
At PMD we maintain a strict application of our policy terms and conditions as well as the rules of the road. We note that the decision on your claim was based on the fact that the accident was caused when the rules of the road were not followed.
Our Market Conduct Department assures us that they have already been in contact with you and will provide you with a further detailed explanation regarding the outcome of your claim.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply14 Sept 2020, 08:28
Official
Dear Iponeng S,
We appreciate the time you have taken to raise your frustration with us as our aim is to provide world class service to our policyholders during every interaction.
At PMD we maintain a strict application of our policy terms and conditions as well as the rules of the road. We note that the decision on your claim was based on the fact that the accident was caused when the rules of the road were not followed.
Our Market Conduct Department assures us that they have already been in contact with you and will provide you with a further detailed explanation regarding the outcome of your claim.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team