SN
Sydwell N

1 reviews | Active since Jan 2018

29 Jan 2018, 17:33

Rejected car claims for no valid reoson

I had a car an accident hazyview in mpumalanga. A tire burst and i lost control and a car rolled,my claim was rejected because they said it was neglejancy i wonder how can you be neglejence when a tire burst and also added that i was speeding without a valid proof of that. Prime meridian insurance stop taking south african citizens money *******ly what you guys doing is ******** i also had a towing benefit but i paid on my own for the car to be towed. So i would like to warn south Africans please check and review your policy against PMD because you won't get help when you need them the most. Worse insurance ever.....!

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Replies (2)
Prime South Africa
Prime South Africa's reply30 Jan 2018, 07:28
Official

Dear Sydwell nathi,

Your post is acknowledged.

We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days.

Assuring you of our continued best endeavours on your behalf.

Kind Regards,

The PMD Team.

Prime South Africa
Prime South Africa's reply31 Jan 2018, 14:02
Official

Dear Sydwell nathi,

We wish to reassure you that client Service is extremely important to us. As you are aware our Client Representation Department have already sent you detailed correspondence regarding your disquiet.

Whilst it is true that the purpose of insurance is to protect one in the event of an accident, it is also true that such cover is only provided on condition that a driver keeps to the policy terms and conditions as well as the laws of the country.

Unfortunately in the interest of public policy due to the circumstances relating to your incident, we are unable to admit your claim and our decision remains unchanged.

Assuring you of our continued best endeavours on your behalf.

Kind Regards,
The PMD Team