ZZ
Zamajobe Z
1 reviews | Active since May 2024
22 Jan 2026, 10:36
reimbur*****t
I’m so disgusted with the customer service of prime media, I submitted my claim on the 15th of December and it was back and forth and I fixed my car since I’m using it for travelling to work, the claim was approved after and I’m still waiting for my reimbur*****t it’s been over a month now and every time I called to follow up I’m being told it has been escalated and no outcome, this is so very disappointing
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Replies (2)
Prime South Africa's replyOfficial
22 Jan 2026, 15:08Hello Zamajobe, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply22 Jan 2026, 15:08
Official
Hello Zamajobe, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
27 Jan 2026, 09:27Hello Zamajobe,
Thank you for taking the time to share your concerns with us. We truly understand how frustrating it can be to wait for a reimbur*****t after completing repairs to your vehicle. At Prime SA, we are committed to providing prompt and efficient service to ensure our clients' expectations are not only met but exceeded.
Our records reflect that your claim was approved on 31 December 2025. Following this, one of our Client Service Professionals contacted you to confirm the approval and to inform you of the required documents for reimbur*****t, being the proof of payment and proof of repairs. As a reputable financial services institution, and in line with industry standards, these documents are essential to process your reimbur*****t.
To assist you further, one of our Market Conduct Professionals reached out to you on 26 January 2026 to clarify the required documents and ensure that your reimbur*****t is processed swiftly once received.
At Prime SA, we take pride in offering budget-friendly insurance solutions tailored to your needs, providing peace of mind when it matters most. Please rest assured that we remain
committed to resolving this matter promptly and to your satisfaction.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your concerns with us. We truly understand how frustrating it can be to wait for a reimbur*****t after completing repairs to your vehicle. At Prime SA, we are committed to providing prompt and efficient service to ensure our clients' expectations are not only met but exceeded.
Our records reflect that your claim was approved on 31 December 2025. Following this, one of our Client Service Professionals contacted you to confirm the approval and to inform you of the required documents for reimbur*****t, being the proof of payment and proof of repairs. As a reputable financial services institution, and in line with industry standards, these documents are essential to process your reimbur*****t.
To assist you further, one of our Market Conduct Professionals reached out to you on 26 January 2026 to clarify the required documents and ensure that your reimbur*****t is processed swiftly once received.
At Prime SA, we take pride in offering budget-friendly insurance solutions tailored to your needs, providing peace of mind when it matters most. Please rest assured that we remain
committed to resolving this matter promptly and to your satisfaction.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply27 Jan 2026, 09:27
Official
Hello Zamajobe,
Thank you for taking the time to share your concerns with us. We truly understand how frustrating it can be to wait for a reimbur*****t after completing repairs to your vehicle. At Prime SA, we are committed to providing prompt and efficient service to ensure our clients' expectations are not only met but exceeded.
Our records reflect that your claim was approved on 31 December 2025. Following this, one of our Client Service Professionals contacted you to confirm the approval and to inform you of the required documents for reimbur*****t, being the proof of payment and proof of repairs. As a reputable financial services institution, and in line with industry standards, these documents are essential to process your reimbur*****t.
To assist you further, one of our Market Conduct Professionals reached out to you on 26 January 2026 to clarify the required documents and ensure that your reimbur*****t is processed swiftly once received.
At Prime SA, we take pride in offering budget-friendly insurance solutions tailored to your needs, providing peace of mind when it matters most. Please rest assured that we remain
committed to resolving this matter promptly and to your satisfaction.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your concerns with us. We truly understand how frustrating it can be to wait for a reimbur*****t after completing repairs to your vehicle. At Prime SA, we are committed to providing prompt and efficient service to ensure our clients' expectations are not only met but exceeded.
Our records reflect that your claim was approved on 31 December 2025. Following this, one of our Client Service Professionals contacted you to confirm the approval and to inform you of the required documents for reimbur*****t, being the proof of payment and proof of repairs. As a reputable financial services institution, and in line with industry standards, these documents are essential to process your reimbur*****t.
To assist you further, one of our Market Conduct Professionals reached out to you on 26 January 2026 to clarify the required documents and ensure that your reimbur*****t is processed swiftly once received.
At Prime SA, we take pride in offering budget-friendly insurance solutions tailored to your needs, providing peace of mind when it matters most. Please rest assured that we remain
committed to resolving this matter promptly and to your satisfaction.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team