Registration of a claim

On 2015/03/01 my husband who is a secondary driver, was involved in an accident in Ga-Rankuwa (Pretoria). We struggled to get hold of the company through the ***/ ***for assistance. Late in the evening we mfanaged to get hold of the company through the *** office line. this is contrary to the information provided on the contract and this new developments were never communicated to us.<br> <br> On 2015/03/02 we called the company and spoke to three different agents. The first two agents were Kgabo and Enzo. Each time we were promised that we will get a follow-up call from the company in order to facilitate the claim. This never happened until end of business. We are concerned that this is harboring on the technicality of registering the claim within 24 hours and cause a delay in finalizing the claim.