Refusing to refund my premium. No integrity at all

They phoned me offering car vehicle insurance and I signed up with them. After doing some sort of investigation about them, it came to my attention that they don't provide comprehensive insurance. I phoned them querying that they did not disclose everything when they explained their cover and asked them to cancel and refund my premium. I feel that for a person who does not understand the short term insurance industry, Prime Meridian Insurance is not transparent enough of what they offer & do not offer. Upon cancellation of the policy, they refused to refund my premium plus admin fees that I have paid. They are still debiting my account even though I asked them to cancel the policy and every time when I ask the bank to reverse the debit there bank charges. They are failing to practise the TCF (Treating Customer Fairly) ruling.<br> I want them to refund my money and cancel and stop debiting my account.<br>