NR
Naeem R
1 reviews | Active since Aug 2015
15 Aug 2015, 18:17
Refusing to pay my claim
Dear prime Meridian<br> I have been a loyal customer for almost two years.I always advised people to insure with prime meridian , until just recently when you refuse to pay my claim, when someone knocked me at the shopping centre i thought i was Insured by a good insurance, i was wrong, they refusing to pay for my car repairs, i will definetly file this with the ombudsman aswell as create awarness on how unrealistic this insurance is so that People are not going to make the same mistak as i have. I am di sappointed.
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Prime South Africa's replyOfficial
17 Aug 2015, 14:38Hello Naeemras01,
We are sorry to learn of your disappointment mentioned above.
A review of the purchase conversation conducted with you confirmed that our tele-assistant did an exceptional job of explaining our policy and additional features.
We do not offer comprehensive insurance products, all of our products have been specifically designed to cater for the many South African motorists unable to afford traditional insurance but whose lives are be deeply affected by the complete loss of their primary income generating asset. Our additional benefits, do however cover for smaller incidents which may perhaps not be covered under the main Prime Motor Thrift benefit, regrettably you chose in your purchase call to exclude many of these wonderful additional benefits.
We have asked our Client Service Department to re-explain our additional benefits to you, this will ensure that you enjoy cover when next you are met with an unfortunate motoring incident.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We are sorry to learn of your disappointment mentioned above.
A review of the purchase conversation conducted with you confirmed that our tele-assistant did an exceptional job of explaining our policy and additional features.
We do not offer comprehensive insurance products, all of our products have been specifically designed to cater for the many South African motorists unable to afford traditional insurance but whose lives are be deeply affected by the complete loss of their primary income generating asset. Our additional benefits, do however cover for smaller incidents which may perhaps not be covered under the main Prime Motor Thrift benefit, regrettably you chose in your purchase call to exclude many of these wonderful additional benefits.
We have asked our Client Service Department to re-explain our additional benefits to you, this will ensure that you enjoy cover when next you are met with an unfortunate motoring incident.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply17 Aug 2015, 14:38
Official
Hello Naeemras01,
We are sorry to learn of your disappointment mentioned above.
A review of the purchase conversation conducted with you confirmed that our tele-assistant did an exceptional job of explaining our policy and additional features.
We do not offer comprehensive insurance products, all of our products have been specifically designed to cater for the many South African motorists unable to afford traditional insurance but whose lives are be deeply affected by the complete loss of their primary income generating asset. Our additional benefits, do however cover for smaller incidents which may perhaps not be covered under the main Prime Motor Thrift benefit, regrettably you chose in your purchase call to exclude many of these wonderful additional benefits.
We have asked our Client Service Department to re-explain our additional benefits to you, this will ensure that you enjoy cover when next you are met with an unfortunate motoring incident.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We are sorry to learn of your disappointment mentioned above.
A review of the purchase conversation conducted with you confirmed that our tele-assistant did an exceptional job of explaining our policy and additional features.
We do not offer comprehensive insurance products, all of our products have been specifically designed to cater for the many South African motorists unable to afford traditional insurance but whose lives are be deeply affected by the complete loss of their primary income generating asset. Our additional benefits, do however cover for smaller incidents which may perhaps not be covered under the main Prime Motor Thrift benefit, regrettably you chose in your purchase call to exclude many of these wonderful additional benefits.
We have asked our Client Service Department to re-explain our additional benefits to you, this will ensure that you enjoy cover when next you are met with an unfortunate motoring incident.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team