PS
Penelope S
1 reviews | Active since Oct 2016
27 Aug 2026, 15:56
Refusing Courtesy car and accident claim
Prime/PMD – Courtesy Car and Accident Claim
I was involved in a rear-end accident and reported the matter to PMD. My vehicle sustained damage, and although PMD considers the vehicle “drivable,” it has a bad sound coming from the vehicle and the boot does not close properly after the accident.
I was also booked off by my doctor until Tuesday following the accident. I need my vehicle for work, but PMD is refusing to provide a courtesy car because they consider my vehicle drivable.
I am concerned that a vehicle with a boot that cannot close properly and an abnormal sound after an accident should not simply be considered suitable for normal use without a proper assessment.
I am requesting that PMD urgently reassess the vehicle and clarify why I am being denied a courtesy car under these circumstances. I would appreciate urgent assistance, as I need reliable and safe transport to return to work.
Please assist with resolving this matter and advise me on the next steps.
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
28 Aug 2026, 07:27Hello Penelope , we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Prime South Africa's reply28 Aug 2026, 07:27
Official
Hello Penelope , we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
04 Sept 2026, 18:00Hello Penelope S,
Thank you for your post. We recognise the difficulties that can arise after an accident, and the impact this may have on your ability to travel.
At Prime we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Our records confirm that a car hire claim has now been registered – we’re sorry for the confusion and regret any inconvenience caused.
Our Market Conduct team will be in contact with you directly to discuss the matter further and provide detailed feedback on the next steps.
Additionally, we’d like to remind you of our unique Road Cover benefit, which provides assistance with claims from the RAF, offering you added peace of mind on the road.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for your post. We recognise the difficulties that can arise after an accident, and the impact this may have on your ability to travel.
At Prime we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Our records confirm that a car hire claim has now been registered – we’re sorry for the confusion and regret any inconvenience caused.
Our Market Conduct team will be in contact with you directly to discuss the matter further and provide detailed feedback on the next steps.
Additionally, we’d like to remind you of our unique Road Cover benefit, which provides assistance with claims from the RAF, offering you added peace of mind on the road.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply04 Sept 2026, 18:00
Official
Hello Penelope S,
Thank you for your post. We recognise the difficulties that can arise after an accident, and the impact this may have on your ability to travel.
At Prime we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Our records confirm that a car hire claim has now been registered – we’re sorry for the confusion and regret any inconvenience caused.
Our Market Conduct team will be in contact with you directly to discuss the matter further and provide detailed feedback on the next steps.
Additionally, we’d like to remind you of our unique Road Cover benefit, which provides assistance with claims from the RAF, offering you added peace of mind on the road.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for your post. We recognise the difficulties that can arise after an accident, and the impact this may have on your ability to travel.
At Prime we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Our records confirm that a car hire claim has now been registered – we’re sorry for the confusion and regret any inconvenience caused.
Our Market Conduct team will be in contact with you directly to discuss the matter further and provide detailed feedback on the next steps.
Additionally, we’d like to remind you of our unique Road Cover benefit, which provides assistance with claims from the RAF, offering you added peace of mind on the road.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
PS
Penelope S's updateReviewer Update
09 Sept 2026, 09:32I am writing to urgently follow up regarding my vehicle.
The vehicle was taken for assessment last week, but I have been informed that it has still not been booked in for repairs. I am becoming increasingly concerned about the delay, as I have a limited timeframe to have the repairs completed.
I am required to return the rental vehicle at the end of September, and I need sufficient time for my vehicle to be repaired and ready before then. The current delay is therefore putting me in a very difficult position.
Please could you urgently confirm the current status of the repair booking and advise when the vehicle will be booked in for repairs. I would appreciate this being prioritised, as time is running out.
I look forward to your urgent response.
The vehicle was taken for assessment last week, but I have been informed that it has still not been booked in for repairs. I am becoming increasingly concerned about the delay, as I have a limited timeframe to have the repairs completed.
I am required to return the rental vehicle at the end of September, and I need sufficient time for my vehicle to be repaired and ready before then. The current delay is therefore putting me in a very difficult position.
Please could you urgently confirm the current status of the repair booking and advise when the vehicle will be booked in for repairs. I would appreciate this being prioritised, as time is running out.
I look forward to your urgent response.
PS
Penelope S's update09 Sept 2026, 09:32
Reviewer Update
I am writing to urgently follow up regarding my vehicle.
The vehicle was taken for assessment last week, but I have been informed that it has still not been booked in for repairs. I am becoming increasingly concerned about the delay, as I have a limited timeframe to have the repairs completed.
I am required to return the rental vehicle at the end of September, and I need sufficient time for my vehicle to be repaired and ready before then. The current delay is therefore putting me in a very difficult position.
Please could you urgently confirm the current status of the repair booking and advise when the vehicle will be booked in for repairs. I would appreciate this being prioritised, as time is running out.
I look forward to your urgent response.
The vehicle was taken for assessment last week, but I have been informed that it has still not been booked in for repairs. I am becoming increasingly concerned about the delay, as I have a limited timeframe to have the repairs completed.
I am required to return the rental vehicle at the end of September, and I need sufficient time for my vehicle to be repaired and ready before then. The current delay is therefore putting me in a very difficult position.
Please could you urgently confirm the current status of the repair booking and advise when the vehicle will be booked in for repairs. I would appreciate this being prioritised, as time is running out.
I look forward to your urgent response.