1 reviews | Active since Feb 2016
Refuses to cancel my policy and continues to deduct money from my account
I have tried twice to cancel my insurance policy on a car that I no longer own. Once telephonically and again via email. Both times I have received no further feedback and my policy has yet to be cancelled. This insurer seems to be outright refusing to cancel my policy and continues to deduct money from my account.
I will next be writing a letter to the ombudsman for short term insurance. To prospective clients I can only say be very careful.
Dear Dominic,
Your post is acknowledged.
We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team.
Dear Dominic,
Your post is acknowledged.
We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team.
Dear Dominic,
Thank you for taking the time to raise your distress with us. We value your input as exceptional client service is important to us.
A review of our records indicates that we were notified of your intention to cancel your policy on 28 March 2018. Our Shared Services Team has unfortunately been unsuccessful in contacting you to finalise your request.
As we value all feedback from our policyholders we would have appreciated your comment nonetheless we have proceeded with the cancellation.
Our Client Representation Department will be in contact with you to provide you with clarity shortly.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Dear Dominic,
Thank you for taking the time to raise your distress with us. We value your input as exceptional client service is important to us.
A review of our records indicates that we were notified of your intention to cancel your policy on 28 March 2018. Our Shared Services Team has unfortunately been unsuccessful in contacting you to finalise your request.
As we value all feedback from our policyholders we would have appreciated your comment nonetheless we have proceeded with the cancellation.
Our Client Representation Department will be in contact with you to provide you with clarity shortly.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team