IM
Innocent M
1 reviews | Active since Jul 2021
20 Aug 2026, 12:32
Refusal of cancelling insurance
3 days of asking you to cancel my insurance, you keep ofn telling me that there is a note, I call I wait for minutes without talking to anyone, am told the cancellation department is not picking up the calls, I cannot struggle to cancel like this, what type of service are you guys offering that you treat your customers like this
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
20 Aug 2026, 14:11Hello Innocent, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Prime South Africa's reply20 Aug 2026, 14:11
Official
Hello Innocent, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
28 Aug 2026, 07:15Hello Innocent M,
Thank you for your post. We understand how disappointing it is when your expectations aren’t met during the cancellation process, and we’re sorry this was your experience.
At Prime, we are committed to providing clear communication and efficient service, and we take feedback like yours seriously as part of that commitment.
After a thorough review of the matter, we confirm that your policy has been cancelled in line with your request and that no further debits have been made.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
It will no doubt reassure you to know that we offer a 24-month fixed premium guarantee on all claim-free policies.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for your post. We understand how disappointing it is when your expectations aren’t met during the cancellation process, and we’re sorry this was your experience.
At Prime, we are committed to providing clear communication and efficient service, and we take feedback like yours seriously as part of that commitment.
After a thorough review of the matter, we confirm that your policy has been cancelled in line with your request and that no further debits have been made.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
It will no doubt reassure you to know that we offer a 24-month fixed premium guarantee on all claim-free policies.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply28 Aug 2026, 07:15
Official
Hello Innocent M,
Thank you for your post. We understand how disappointing it is when your expectations aren’t met during the cancellation process, and we’re sorry this was your experience.
At Prime, we are committed to providing clear communication and efficient service, and we take feedback like yours seriously as part of that commitment.
After a thorough review of the matter, we confirm that your policy has been cancelled in line with your request and that no further debits have been made.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
It will no doubt reassure you to know that we offer a 24-month fixed premium guarantee on all claim-free policies.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for your post. We understand how disappointing it is when your expectations aren’t met during the cancellation process, and we’re sorry this was your experience.
At Prime, we are committed to providing clear communication and efficient service, and we take feedback like yours seriously as part of that commitment.
After a thorough review of the matter, we confirm that your policy has been cancelled in line with your request and that no further debits have been made.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
It will no doubt reassure you to know that we offer a 24-month fixed premium guarantee on all claim-free policies.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team