MP
Melanie P
1 reviews | Active since Sept 2020
22 Apr 2026, 17:31
Refusal in Policy Cancellations
i called to cancel within 30days cooling period they refused offered to give me a different type i reconsidered how ever i found it unsettling i asked to cancel they re said they will call Finally i was able to their call they refuse to cancel the aales rep called Sphe is basically refusing cancellation
Can somebody please assist me i do not want this policy they do not want to cancel
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
23 Apr 2026, 07:39Hello Melanie, we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply23 Apr 2026, 07:39
Official
Hello Melanie, we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
24 Apr 2026, 17:53Hello Melanie nondumiso P,
Thank you for sharing your experience. We understand how frustrating it must feel when you struggle to get clear feedback.
At Prime, we believe clients should have the freedom to make informed decisions without pressure. That’s why we provide a 31-day cooling-off period, giving clients ample time to review their policy terms before deciding to partner with us.
Our records show that you initially requested a policy conversion but later changed your mind and asked for cancellation instead. We confirm that the policy is now cancelled.
At Prime, we’re committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we’re here to help - on your terms.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply24 Apr 2026, 17:53
Official
Hello Melanie nondumiso P,
Thank you for sharing your experience. We understand how frustrating it must feel when you struggle to get clear feedback.
At Prime, we believe clients should have the freedom to make informed decisions without pressure. That’s why we provide a 31-day cooling-off period, giving clients ample time to review their policy terms before deciding to partner with us.
Our records show that you initially requested a policy conversion but later changed your mind and asked for cancellation instead. We confirm that the policy is now cancelled.
At Prime, we’re committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we’re here to help - on your terms.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team