1 reviews | Active since Jul 2015
Refund claims become a nightmare
On Sunday 21 June my Car clutch burnt and I was stuck at Magaliesburg, I called Prime Meridian For road side assistance they said they could not help me because my policy was cancelled and they did not know why because all my payments are up to date. I was left stranded and had to call for a tow truck that cost me R1500.00. On Monday 22 June Prime Meridian contacted me to say they had made a mistake and my policy was active, and promised that they will refund me all cost I encored because of their recklessness, until today I am still fighting for my refund. the Person Dealing with my refund claim Tisetso is ON A DAILY BASIS looking for reasons to decline my claim, he wanted proof of payment from Diversity towing, I gave it to him, Instead of my refund he asked for Proof of Break down I have sent him Proof of the Parts ( New Clutch Kit valeo ).to date I have still not received my refund. Prime Meridian is a ***** company with the aim to exploit clients and make money out of them, they have no intention of doing what they promise in their adverts. its a shame that they can not even tell when a policy is active or when it is cancelled. truly a shame
It is deeply concerning to learn of the difficulty that you have had in this matter for which we sincerely apologise on behalf of the service provider who wrongly determined that your policy was not in force.
Nonetheless, we are pleased to learn that ultimately you were not left stranded and that your vehicle was safely towed. We are also pleased to confirm that your claim has already been finalised.
Fortunately, your PMD policy does not require you to pay any claims excess amount and you will no doubt also be pleased that no premium increases will transpire as a result of your claim.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
It is deeply concerning to learn of the difficulty that you have had in this matter for which we sincerely apologise on behalf of the service provider who wrongly determined that your policy was not in force.
Nonetheless, we are pleased to learn that ultimately you were not left stranded and that your vehicle was safely towed. We are also pleased to confirm that your claim has already been finalised.
Fortunately, your PMD policy does not require you to pay any claims excess amount and you will no doubt also be pleased that no premium increases will transpire as a result of your claim.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team