TM
Tshego M
1 reviews | Active since Mar 2019
14 Aug 2025, 20:54
Referral discount not honored
So i reffered my mother to prime and the deal was successfull and when i called for my 50% discount the agent acted as if they dont know anything about it and thats so unfair and unjust
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Replies (2)
Prime South Africa's replyOfficial
15 Aug 2025, 07:40Dear Tshego , we apologize for the inconvenience you have encountered. Please be assured that we will acknowledge your complaint within 48 hours. We appreciate your understanding. Kind regards, the Prime SA team.
Prime South Africa's reply15 Aug 2025, 07:40
Official
Dear Tshego , we apologize for the inconvenience you have encountered. Please be assured that we will acknowledge your complaint within 48 hours. We appreciate your understanding. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
20 Aug 2025, 13:37Hello Tshego M,
Thank you for reaching out and sharing your concerns. We value your feedback and the effort you made in referring someone to Prime.
Thank you for reaching out and sharing your concerns. We value your feedback and the effort you made in referring someone to Prime.
At Prime SA, we aim to reward our clients for their loyalty through our referral program. To ensure a referral is successfully processed, it must be directly linked to your policy at the time of the new client’s application. Unfortunately, the callback request made on Facebook could not be processed as a referral because it was not associated with your policy.
Our internal complaints team is reviewing this matter further and will provide you with detailed feedback via email shortly. We appreciate your patience and understanding as we work to address your concerns.
Thank you for choosing Prime SA. We remain committed to offering value-for-money insurance solutions and ensuring a seamless experience for all our clients.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply20 Aug 2025, 13:37
Official
Hello Tshego M,
Thank you for reaching out and sharing your concerns. We value your feedback and the effort you made in referring someone to Prime.
Thank you for reaching out and sharing your concerns. We value your feedback and the effort you made in referring someone to Prime.
At Prime SA, we aim to reward our clients for their loyalty through our referral program. To ensure a referral is successfully processed, it must be directly linked to your policy at the time of the new client’s application. Unfortunately, the callback request made on Facebook could not be processed as a referral because it was not associated with your policy.
Our internal complaints team is reviewing this matter further and will provide you with detailed feedback via email shortly. We appreciate your patience and understanding as we work to address your concerns.
Thank you for choosing Prime SA. We remain committed to offering value-for-money insurance solutions and ensuring a seamless experience for all our clients.
Kind regards,
The Prime SA Team
The Prime SA Team