Hellopeter
Share Your Experience
AM
Abigal M

1 reviews | Active since Jan 2024

15 Jan 2024, 09:38

Really Disappointing

In October i got into an accident, as they are not open on the weekend i called on Monday morning, sent all the documents required on whaatshap, do i not get a verdict saying i did not provide pictures, and i sent them via their whaatsaap i really find it disturbing that their consultants do not know how to track their work, then i got in to a serious accident in Dec in Kimberly they had their tow truck to come collect the vehicle. Today when they called to give me the verdict they advise that i owe around 8000.00 for towing that happened in Nov and i was surprised cx in November my car was drivable they only towed in Dec from Kimberly to Bloem and still R8000.00 the distance is not even 50km, im really disappointed at how they are so disorganized in terms of their claims , nothing really makes sense for me with all my claims. Im just really dissapointed.

0
Replies (2)
Prime South Africa
Prime South Africa's reply15 Jan 2024, 11:10
Official
 
Dear Abigal 

Thank you for taking the time to raise this matter with us. 
We have located your policy and commit to providing preliminary feedback within two business days. 
Assuring you of our continued best endeavours. 

Kind regards, 
 The PMD Team 
Prime South Africa
Prime South Africa's reply19 Jan 2024, 09:20
Official
Dear Abigal M, 

We regret that your recent claim has not met your expectations. 

At PMD, we pride ourselves on delivering excellent service and fair outcomes for all our clients. We understand the importance of a smooth claims process, especially during stressful times like an accident. 

While we engaged with you on several occasions to obtain necessary details to approve your claim, our records show that it was not sent to us. Without this information, we were unable to verify your claim. 

For a detailed response and resolution, our dedicated Market Conduct Team will be in contact with you to offer further clarity. 

We are dedicated to providing nationwide 24-hour roadside assistance and ensuring that towing costs are covered for approved claims, offering our clients peace of mind when they need it most. 

Assuring you of our continued best endeavours on your behalf. 

Kind regards,
The PMD Team