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garthfrantz G
1 reviews | Active since Dec 2016
20 Aug 2019, 16:10
Really bad service, stay away from PMD. Shocking service.
After two months after submitting a claim and several back and forth with claims handler Anastachia, they wish to advise that you are not covered correctly. What a total waste of time and really shoddy handling of a very straight forward request/claim. Steer away from these guys, when I asked the claims handler on my very 1st. Call whether I am covered if claim for small incident that happened, it was yes. Two months later and several completed sketches and reports, only to be told you are not covered. It takes them a week to respond to an email. Shocking to see this from you guys.
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Replies (2)
Prime South Africa's replyOfficial
20 Aug 2019, 16:47Dear Garth F
Thank you for taking the time to bring your concern to our attention. We sincerely apologise for any inconvenience caused.
Your complaint is important to us and has been referred to our Market Conduct Department who will provide you with feedback in the next two business days.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply20 Aug 2019, 16:47
Official
Dear Garth F
Thank you for taking the time to bring your concern to our attention. We sincerely apologise for any inconvenience caused.
Your complaint is important to us and has been referred to our Market Conduct Department who will provide you with feedback in the next two business days.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
23 Aug 2019, 10:08Dear Garth F,
Thank you for taking the time to raise your frustration with us.
It is troubling to hear of your experience as client service is important to us. We would like to express our deepest regret for any inconvenience caused by this rare occurrence.
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients. As we are sure you will appreciate, the more time it takes us to validate your claim, the more it costs us both. A review of the claim confirmed that due to the nature of your incident a little bit of extra work was required to objectively validate your claim.
Our Market Conduct Department will provide you with further clarity in this matter. regarding the outcome of your claim.
We are pleased to confirm that we have recently launched innovative and affordable products which contain a larger range of cover for our clients!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply23 Aug 2019, 10:08
Official
Dear Garth F,
Thank you for taking the time to raise your frustration with us.
It is troubling to hear of your experience as client service is important to us. We would like to express our deepest regret for any inconvenience caused by this rare occurrence.
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients. As we are sure you will appreciate, the more time it takes us to validate your claim, the more it costs us both. A review of the claim confirmed that due to the nature of your incident a little bit of extra work was required to objectively validate your claim.
Our Market Conduct Department will provide you with further clarity in this matter. regarding the outcome of your claim.
We are pleased to confirm that we have recently launched innovative and affordable products which contain a larger range of cover for our clients!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team