LZ
Lethu Z
1 reviews | Active since Aug 2012
09 Feb 2016, 08:43
Really bad communication and updates
Hello<br> <br> I have had the worst experience with Prime Meridian. Their claim process has taken for ever. They a have also failed to update me on my claim. When I call I no can assist me, but instead I'm always told that someone will call me back which never happens.<br> <br>
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Prime South Africa's replyOfficial
16 Feb 2016, 14:56Hello zimulethu,
We were quite surprised to learn that you have found the processing of your claim challenging.
Our aim is to provide world class services to our policyholders during every interaction.
Nonetheless, our team is working towards having your claim finalised within the prescribed deadline provided to you by your assigned Claims Technician and he will continue to work closely with you until your claim has been finalised.
We assure you that we perform our detailed investigations not for the sake of creating unnecessary delays but for the protection of all of our clients and to uphold our promise to them of no premium increases.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
We were quite surprised to learn that you have found the processing of your claim challenging.
Our aim is to provide world class services to our policyholders during every interaction.
Nonetheless, our team is working towards having your claim finalised within the prescribed deadline provided to you by your assigned Claims Technician and he will continue to work closely with you until your claim has been finalised.
We assure you that we perform our detailed investigations not for the sake of creating unnecessary delays but for the protection of all of our clients and to uphold our promise to them of no premium increases.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Prime South Africa's reply16 Feb 2016, 14:56
Official
Hello zimulethu,
We were quite surprised to learn that you have found the processing of your claim challenging.
Our aim is to provide world class services to our policyholders during every interaction.
Nonetheless, our team is working towards having your claim finalised within the prescribed deadline provided to you by your assigned Claims Technician and he will continue to work closely with you until your claim has been finalised.
We assure you that we perform our detailed investigations not for the sake of creating unnecessary delays but for the protection of all of our clients and to uphold our promise to them of no premium increases.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
We were quite surprised to learn that you have found the processing of your claim challenging.
Our aim is to provide world class services to our policyholders during every interaction.
Nonetheless, our team is working towards having your claim finalised within the prescribed deadline provided to you by your assigned Claims Technician and he will continue to work closely with you until your claim has been finalised.
We assure you that we perform our detailed investigations not for the sake of creating unnecessary delays but for the protection of all of our clients and to uphold our promise to them of no premium increases.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team