1 reviews | Active since Jan 2020
Radio is covered, then do a claim and now radio not covered?
Claimnumber CL***
The factory fitted radio in my car started smoking and with that made a terrible noise on the speakers. I tried to switch the radio off but no go. I had to pull off the road and remove the fuse to the radio to make the radio stop smoking. With this the GPS is not working and so the sound of the radio if I replace the fuse. The ESP then started to apear on the speedo cluster. I reported the incident to PMD and I was told to fill the claim forms that they will email to me to process a claim for I can Claim for the radio - it is included for it is factory fitted.
Then they call me days later. The claim is approved for R747.50, but because the amount is smaller than my access I can not get the money. I must then take the car to a SAMBRA approved panel beater to do a diagnostic on the vehicle.
I call on a panel beater and get charged R977.50 - out of my pocket
I then sent the report to PMD and wait. I called 4 times yesterday and after an email Lauren called me back.
I asked her if she did she get the diagnostic report I've emailed. Lauren confirmed that she did get it and I had to wait for the outcome.
Today I call her for an answer and guess what Lauren tells me!!??
Any electrical item or wiring in the car is not covered in my policy --***!!?
PMD let me go thru this whole claiming process assuring the radio is covered and then to tell me at the end that no wiring or electrical items in the car is covered. How did they tell me when I called the first time tell me that it is covered??
Is it now for this Mercedes radio cost in excess of R30 000-00 at the agent's??? and now my no claim years is messed up, all because of PMD.
Can somebody help me with the ombudsman contact details please?
Thank you for bringing your displeasure to our attention.
Your matter is important to us, and is being reviewed by our Market Conduct Team who will provide you with preliminary feedback by no later than two working days.
Thank you for bringing your displeasure to our attention.
Your matter is important to us, and is being reviewed by our Market Conduct Team who will provide you with preliminary feedback by no later than two working days.
Why is it that when I called the call center on 7 January 2020 I to check if the radio is covered,
I was told by the consultant ( Consultant committed to) that the Factory fitted radio is covered under my policy and that a claim form will be sent to me after I gave a statement of what happened over the phone for a claim form cannot be generated on the PMD system without the incident details been captured on the PMD system.
Check your recordings for that day.
Why is it that when I called the call center on 7 January 2020 I to check if the radio is covered,
I was told by the consultant ( Consultant committed to) that the Factory fitted radio is covered under my policy and that a claim form will be sent to me after I gave a statement of what happened over the phone for a claim form cannot be generated on the PMD system without the incident details been captured on the PMD system.
Check your recordings for that day.
We appreciate your further post and confirm that formal correspondence addressing your enquiry was sent directly to your preferred email address.
Should you however have any further enquires, our Market Conduct Team would be more than happy to address same.
Assuring you of our continued best endeavours on your behalf.
We appreciate your further post and confirm that formal correspondence addressing your enquiry was sent directly to your preferred email address.
Should you however have any further enquires, our Market Conduct Team would be more than happy to address same.
Assuring you of our continued best endeavours on your behalf.