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Solly M

1 reviews | Active since Dec 2018

24 Apr 2024, 12:17

R9300 to fix a rear quarter window

Ester called from Auto magic Roodepoort on 24/04/24 at 11:15 and stating that they have received a mandate for repairs on my claim and should bring the car. The issue I raised with PMD has not yet been resolved since I’m waiting for a quotation to replace ONLY the rear quarter window. The only thing I’m told is that I need to pay R9300 access due to early claim and when looking at my policy schedule it states, “Applies to all claims (except glass claims) incurred before you have paid your 7th premium”, with my claim only being to have the quarter window replaced I’m puzzled. You’re clearly going against your own policy schedule. Please urgently share breakdown quote on what the amount of fixing just the small quarter rear window consists off as I need to either escalate my matter further or to fix my car.

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Replies (3)
Prime South Africa
Prime South Africa's reply24 Apr 2024, 13:03
Official
Dear  Solly 

Thank you for taking the time to raise this matter with us. 
We have located your policy and commit to providing preliminary feedback within two business days. 
Assuring you of our continued best endeavours. 

Kind regards, 
 The PMD Team 
Prime South Africa
Prime South Africa's reply30 Apr 2024, 13:07
Official
 
“Hello Solly M 

Thank you for your post. 

Rest assured that our Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage and according to the policy terms.  

Your claim was initially treated as a motor vehicle accident claim since there were more damage to the body of the car. As you are aware, we have since changed this to a glass claim and your excess has therefore, been corrected. 

Our Market Conduct Team will be in contact with you to provide you with detailed correspondence. 

We are pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time. 

Assuring you of our continued best endeavours on your behalf. 

Kind regards, 

The PMD Team” 

SM
Solly M's update30 Apr 2024, 20:04
Reviewer Update
Hi,

Thanks a lot for the response.

Please be advised that I’m still awaiting two call recordings requested almost 3 weeks ago as I need to further escalate my initial matter to the ombuds please if you may assist.

I'm also awating a detailed quote which resulted in your claiming an access fee of R9300 from me please.

Regards,

Sol