LW
Lehlohonolo W
1 reviews | Active since May 2016
25 Nov 2025, 16:00
Question
I just took up comprehensive cover with Prime….and someone made a mention to me that Prime doesn’t cover you when your rims and tyres are ******…I did that call back service request a consultant called me back and at first she sounded confused but later said no comprehensive cover does cover ****** rims and tyres….but being unsure still I called back in and asked the same question and Rodney I believe was the name of that consultant confirmed that Prime doesn’t cover ****** rims and tyres….which in this case would deem the policy futile…..if that is the case please cancel my policy. Do note that I do not have a claim but someone mentioned that fact to me and I just needed to confirm. If you guys don’t cover ****** rims then please cancel my policy,
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Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
26 Nov 2025, 07:37Hello Lehlohonolo , thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply26 Nov 2025, 07:37
Official
Hello Lehlohonolo , thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
01 Dec 2025, 08:08 Hello Lehlohonolo W,
Thank you for taking the time to share feedback with us.
At Prime, we take great pride in the lengths we go to ensure clients understand the product they buy and can make an informed decision about the benefits, from the purchase call all the way through the journey with us.
We’ve reviewed your case and are surprised by your post, as the tyre and rim benefit was explained during your policy purchase, and you asked for it not to be included. Nonetheless, as requested, we note that your policy has been cancelled since your post.
Our Market Conduct Team has also conducted a detailed investigation and will provide you with feedback shortly.
With Prime, you can choose a Tyre and Rim benefit that suits your needs, with cover options ranging up to R11,400 annually – because your safety deserves flexibility and peace of mind.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share feedback with us.
At Prime, we take great pride in the lengths we go to ensure clients understand the product they buy and can make an informed decision about the benefits, from the purchase call all the way through the journey with us.
We’ve reviewed your case and are surprised by your post, as the tyre and rim benefit was explained during your policy purchase, and you asked for it not to be included. Nonetheless, as requested, we note that your policy has been cancelled since your post.
Our Market Conduct Team has also conducted a detailed investigation and will provide you with feedback shortly.
With Prime, you can choose a Tyre and Rim benefit that suits your needs, with cover options ranging up to R11,400 annually – because your safety deserves flexibility and peace of mind.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply01 Dec 2025, 08:08
Official
Hello Lehlohonolo W,
Thank you for taking the time to share feedback with us.
At Prime, we take great pride in the lengths we go to ensure clients understand the product they buy and can make an informed decision about the benefits, from the purchase call all the way through the journey with us.
We’ve reviewed your case and are surprised by your post, as the tyre and rim benefit was explained during your policy purchase, and you asked for it not to be included. Nonetheless, as requested, we note that your policy has been cancelled since your post.
Our Market Conduct Team has also conducted a detailed investigation and will provide you with feedback shortly.
With Prime, you can choose a Tyre and Rim benefit that suits your needs, with cover options ranging up to R11,400 annually – because your safety deserves flexibility and peace of mind.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share feedback with us.
At Prime, we take great pride in the lengths we go to ensure clients understand the product they buy and can make an informed decision about the benefits, from the purchase call all the way through the journey with us.
We’ve reviewed your case and are surprised by your post, as the tyre and rim benefit was explained during your policy purchase, and you asked for it not to be included. Nonetheless, as requested, we note that your policy has been cancelled since your post.
Our Market Conduct Team has also conducted a detailed investigation and will provide you with feedback shortly.
With Prime, you can choose a Tyre and Rim benefit that suits your needs, with cover options ranging up to R11,400 annually – because your safety deserves flexibility and peace of mind.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
LW
Lehlohonolo W's updateReviewer Update
01 Dec 2025, 09:01Good day, please don’t be surprised by my post, firstly I would like to indicate that a lot of people I have spoken to at Prime are confused about my question….whener I asked this question you guys run to answer me about tyre and rim cover….I know about tyre and rim cover I already have it……I’m merely asking about when rime and/or tyres get ******….not damaged by potholes and all that….I know and understand about tyre and rim cover……I’m not sure why you guys keep referring to….my question is based on should I wake up one morning and discover my tyres ******, would I be covered…and the answer was no you’d have to replace tyres and rims from out of pocket…..which raises a question of the insurance of comprehensive cover…..wheels (tyres and rims) are part of a vehicle……how are they excluded by your comprehensive cover…..again I’ll repeat….I’m not asking about tyre and rims that covers you when you hit road hazards…..I’m talking about rims and tyres being ****** and your “comprehensive “ cover not covering that…
LW
Lehlohonolo W's update01 Dec 2025, 09:01
Reviewer Update
Good day, please don’t be surprised by my post, firstly I would like to indicate that a lot of people I have spoken to at Prime are confused about my question….whener I asked this question you guys run to answer me about tyre and rim cover….I know about tyre and rim cover I already have it……I’m merely asking about when rime and/or tyres get ******….not damaged by potholes and all that….I know and understand about tyre and rim cover……I’m not sure why you guys keep referring to….my question is based on should I wake up one morning and discover my tyres ******, would I be covered…and the answer was no you’d have to replace tyres and rims from out of pocket…..which raises a question of the insurance of comprehensive cover…..wheels (tyres and rims) are part of a vehicle……how are they excluded by your comprehensive cover…..again I’ll repeat….I’m not asking about tyre and rims that covers you when you hit road hazards…..I’m talking about rims and tyres being ****** and your “comprehensive “ cover not covering that…