CT
Candice T
1 reviews | Active since Jun 2015
05 May 2023, 15:35
Putrid response
It's almost a month since the claim has been logged. It's finally approved on Wednesday and the car gets sent to a panel beater 25km from where I live. Spent yesterday on the phone requesting a tow truck. Was told it's coming today in the afternoon. Called after 12, tow truck is busy, will come when he's done, they said. Called again, tow truck is scared to come to my area. They will come on Monday. Why would he come Monday if he's scared to come today?? A "complaint" was logged about this with their legal department and they will also respond by Monday. Another weekend wasted!! Will leave another review when I eventually get my car back, if ever :/
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
05 May 2023, 17:10Dear Candice,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply05 May 2023, 17:10
Official
Dear Candice,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
10 May 2023, 10:27 Dear Candice
Thank you for your post. We assure you that PMD prides itself in providing world-class client service at every interaction.
At PMD, we take immense pride in ensuring that repairs are completed in the shortest possible time and to a standard comparable to that prior to the accident.
The repair process is affected by a number of factors outside the control of the insurer. We try and ensure that this, despite strenuous factors, is done in the shortest and safest manner.
A review of your claim confirms that the insured vehicle has been uplifted and that we should receive a quote tomorrow.
It will no doubt please you to learn that PMD offers a one-of-a-kind optional Car-hire benefit that ensures that whilst your vehicle is being repaired you can still get everywhere.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for your post. We assure you that PMD prides itself in providing world-class client service at every interaction.
At PMD, we take immense pride in ensuring that repairs are completed in the shortest possible time and to a standard comparable to that prior to the accident.
The repair process is affected by a number of factors outside the control of the insurer. We try and ensure that this, despite strenuous factors, is done in the shortest and safest manner.
A review of your claim confirms that the insured vehicle has been uplifted and that we should receive a quote tomorrow.
It will no doubt please you to learn that PMD offers a one-of-a-kind optional Car-hire benefit that ensures that whilst your vehicle is being repaired you can still get everywhere.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply10 May 2023, 10:27
Official
Dear Candice
Thank you for your post. We assure you that PMD prides itself in providing world-class client service at every interaction.
At PMD, we take immense pride in ensuring that repairs are completed in the shortest possible time and to a standard comparable to that prior to the accident.
The repair process is affected by a number of factors outside the control of the insurer. We try and ensure that this, despite strenuous factors, is done in the shortest and safest manner.
A review of your claim confirms that the insured vehicle has been uplifted and that we should receive a quote tomorrow.
It will no doubt please you to learn that PMD offers a one-of-a-kind optional Car-hire benefit that ensures that whilst your vehicle is being repaired you can still get everywhere.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for your post. We assure you that PMD prides itself in providing world-class client service at every interaction.
At PMD, we take immense pride in ensuring that repairs are completed in the shortest possible time and to a standard comparable to that prior to the accident.
The repair process is affected by a number of factors outside the control of the insurer. We try and ensure that this, despite strenuous factors, is done in the shortest and safest manner.
A review of your claim confirms that the insured vehicle has been uplifted and that we should receive a quote tomorrow.
It will no doubt please you to learn that PMD offers a one-of-a-kind optional Car-hire benefit that ensures that whilst your vehicle is being repaired you can still get everywhere.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team