bB
biancahopkin B

1 reviews | Active since Jul 2016

14 Jul 2016, 12:25

pure service going on for 3months

<p>Hey </p> <p> </p> <p>Well on the 16th may my dad was in a car accident so Daniel kokane the client of prime meridian said we must claim by he's assurance company cause it was he's fault and cause my dad is on pension so process started because my dad on pension i handle everything i sended everything to them and more than 3 times i called all they say its in process but for almost 3 months my dad can't drive he's car but they dont care so i think they are useless cause just say yess you gonna pay or not thats all but its now almost 3 months </p> <p> </p> <p> </p> <p>Policy number </p> <p>CG ********** 14</p>

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Replies (1)
Prime South Africa
Prime South Africa's reply28 Jul 2016, 14:51
Official

Hello Bianca-bee-hopkins,

We sincerely appreciate the time you have taken to bring your concern to our attention.

As you are aware, whilst we strive to assist third parties as soon as possible following an accident with one of our policyholders, the validation of our client's claim has to be completed first.

Nonetheless our Third Party Claims Team have confirmed that the validation of your father’s claim is close to finalisation as mentioned in an email update sent to you earlier this week.

We will further be sure to keep you updated of the progress made.

Assuring you of our continued best endeavours.

Kind Regards,

The PMD Team