Proof that cheap insurance equals terrible service

On my way to work on 12/08/2015, i was involved in an accident. I tried to contact my insurance who said the computers were down and they would get back to me which they never did until i called again the following day. They then gave my matter to Naledi who also wasn't updating me and getting hold of her was a mission. After 2 weeks I got a lady who promised to find out about my claim and she told me that they would appoint a new assessor as they had not received anything from the one they had sent before. The following day I got an sms confirming that the assessors report had been received and the matter had been referred to a technician. A couple of days later I called for an update and was told that Alicia (technician) had been given my claim. She said she had just received the file and that she would attend to it. She then asked for the scene photos which I had to resubmit together with the towing invoice and the cellphone documents which they said they needed to verify that i was driving the car on that day. She said she's the one who will contact me and that it will take another 30 days to finalize. I last spoke to her on 14/09/2015 a month later since the accident.