ZM
Zwelithini M
1 reviews | Active since Jan 2025
18 Jan 2025, 11:03
Prolonged waiting period
I'm not happy with their waiting period on claims, in the beginning of the claim you call them for an update they will tell you with confidence that the process takes 10-15 working days. Well they will never call to update you within that waiting period and the waiting period of 15 working days in my case was reached and guess what it was on a Friday and I'm told I'll get the final feedback on Wednesday another 3days more including weekend guys I'm not happy at all even with their reason nje no this is not acceptable. Is like they operate on 1 manager that they keep waiting for to approve anything and the suntum issue makes things worse.
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Prime South Africa's replyOfficial
23 Jan 2025, 15:47 Hello Zwelithini M
Thank you for your post.
At Prime, we pride ourselves on promptly paying all valid claims within the shortest time possible. We are delighted to see that a manager from the Claims Department has contacted you to provide you with an update on your claim.
Our Claims Team is working diligently to ensure that your claim is finalized without further delay and has undertaken to continue to keep you updated regarding the progress of your claim.
We are pleased to re-confirm that unlike with many other insurers, with Prime SA the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavors.
Kind regards,
The Prime SA Team
Thank you for your post.
At Prime, we pride ourselves on promptly paying all valid claims within the shortest time possible. We are delighted to see that a manager from the Claims Department has contacted you to provide you with an update on your claim.
Our Claims Team is working diligently to ensure that your claim is finalized without further delay and has undertaken to continue to keep you updated regarding the progress of your claim.
We are pleased to re-confirm that unlike with many other insurers, with Prime SA the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavors.
Kind regards,
The Prime SA Team
Prime South Africa's reply23 Jan 2025, 15:47
Official
Hello Zwelithini M
Thank you for your post.
At Prime, we pride ourselves on promptly paying all valid claims within the shortest time possible. We are delighted to see that a manager from the Claims Department has contacted you to provide you with an update on your claim.
Our Claims Team is working diligently to ensure that your claim is finalized without further delay and has undertaken to continue to keep you updated regarding the progress of your claim.
We are pleased to re-confirm that unlike with many other insurers, with Prime SA the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavors.
Kind regards,
The Prime SA Team
Thank you for your post.
At Prime, we pride ourselves on promptly paying all valid claims within the shortest time possible. We are delighted to see that a manager from the Claims Department has contacted you to provide you with an update on your claim.
Our Claims Team is working diligently to ensure that your claim is finalized without further delay and has undertaken to continue to keep you updated regarding the progress of your claim.
We are pleased to re-confirm that unlike with many other insurers, with Prime SA the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavors.
Kind regards,
The Prime SA Team