Primeridian Unable to payback my Tow truck money

last year november had a breakdown going to warmbaths round about 12;00 midnight was 18 km away from warmbath, called primeridian and couldn't assist cause the consultant couldn't see my profile. waited for one hour and a half in the middle on nowhere waiting for the return call eventually they maanaged to send a towtruck of which they said i must pay and claim back. to this day i have been send from pillar to post for my R750. i send the the tow truck invoice as requested. but now they are looking for mechanical report for what i don't understand because the mistake of not picking ma profile on the system was with them. and when i called on monday of the event suprisingly my insurance was up to date. <br> <br> the proble now is with the mechanical report, why in the fisrt place must i be subected to this if that night their cinsultant was ineffective and where does the mechanical report fit in the whole process because i gad reuqested for tow truck of which they have proof and evidence of my call that said night. all i need form this people is my money will you please assist<br> <br> contact persom mis Tiisetso<br> claim number***<br> <br> olicy 1:? CP*** - Prime MotorTHRIFT Plan A - 50%<br> Policy