JS
Jade S
1 reviews | Active since Jul 2020
05 Jun 2024, 11:39
PrimePoor
Literally the worst claims experience ever. Was involved in an accident where i was rear-ended. The claim went back and forth FOR A MONTH! Then i had a claim for two damaged tyres and a rim repair. My claim has still not been finalised and i am now driving with a dangerously damaged tyre and a buckled rim and could cause an even bigger accident - God forbid. This insurance is cheap, but so is their service
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Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
05 Jun 2024, 14:36Dear Jade
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply05 Jun 2024, 14:36
Official
Dear Jade
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
JS
Jade S's updateReviewer Update
05 Jun 2024, 15:08In two business days my tyre could have popped and i could be dead. In two days i could be involved in an accident. This is a TYRE claim! You guys are absolutely dismal when it comes to claims. Literally the worst. I am actually going to cancel my policy.
JS
Jade S's update05 Jun 2024, 15:08
Reviewer Update
In two business days my tyre could have popped and i could be dead. In two days i could be involved in an accident. This is a TYRE claim! You guys are absolutely dismal when it comes to claims. Literally the worst. I am actually going to cancel my policy.
Prime South Africa's replyOfficial
10 Jun 2024, 09:58Dear Jade S,
Thank you for your post. We assure you that PMD prides itself in providing world-class client service at every interaction.
At PMD, we take immense pride in ensuring that repairs are completed in the shortest possible time and to a standard comparable to that before the accident.
The tyre and rim benefit were created to offer a benefit for repair or replacement of tyre and repair of rims as a result of a road hazards up to a limit according to the plans offered.
We are pleased that your claim has been approved!
It will no doubt please you to learn that PMD offers a one-of-a-kind optional Car-hire benefit that ensures that whilst your vehicle is being repaired you can still get everywhere.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for your post. We assure you that PMD prides itself in providing world-class client service at every interaction.
At PMD, we take immense pride in ensuring that repairs are completed in the shortest possible time and to a standard comparable to that before the accident.
The tyre and rim benefit were created to offer a benefit for repair or replacement of tyre and repair of rims as a result of a road hazards up to a limit according to the plans offered.
We are pleased that your claim has been approved!
It will no doubt please you to learn that PMD offers a one-of-a-kind optional Car-hire benefit that ensures that whilst your vehicle is being repaired you can still get everywhere.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply10 Jun 2024, 09:58
Official
Dear Jade S,
Thank you for your post. We assure you that PMD prides itself in providing world-class client service at every interaction.
At PMD, we take immense pride in ensuring that repairs are completed in the shortest possible time and to a standard comparable to that before the accident.
The tyre and rim benefit were created to offer a benefit for repair or replacement of tyre and repair of rims as a result of a road hazards up to a limit according to the plans offered.
We are pleased that your claim has been approved!
It will no doubt please you to learn that PMD offers a one-of-a-kind optional Car-hire benefit that ensures that whilst your vehicle is being repaired you can still get everywhere.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for your post. We assure you that PMD prides itself in providing world-class client service at every interaction.
At PMD, we take immense pride in ensuring that repairs are completed in the shortest possible time and to a standard comparable to that before the accident.
The tyre and rim benefit were created to offer a benefit for repair or replacement of tyre and repair of rims as a result of a road hazards up to a limit according to the plans offered.
We are pleased that your claim has been approved!
It will no doubt please you to learn that PMD offers a one-of-a-kind optional Car-hire benefit that ensures that whilst your vehicle is being repaired you can still get everywhere.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team