PC
Pfano C
1 reviews | Active since Mar 2024
14 Nov 2025, 17:57
Prime worst insurance ever
If you looking for car insurance, please do not consider Prime insurance, they just rejected my claim due to “electrical fault”. My car hit something before it stopped in the middle of the road the following day, even the guy that towed my car confirmed it, I am sure even the panel beater confirmed it. However they insist to send their own people for assessment, tell him how is it possible for a car to leak below if is just electrical fault? And how did the car open up underneath to leak ?
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Replies (4)
Prime South Africa's replyOfficial
15 Nov 2025, 09:48Hello Pfano, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply15 Nov 2025, 09:48
Official
Hello Pfano, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
20 Nov 2025, 09:41 Hello Pfano
Thank you for sharing your feedback with us. We appreciate the opportunity to address your concerns.
At Prime , we are committed to fair and transparent practices. Every claim is assessed thoroughly and in line with the terms of your policy to ensure that all customers receive consistent and equitable treatment. It was found that there was old damage to your car which is not covered under the policy.
Our goal is to provide reliable cover and exceptional service, giving you peace of mind when you need it most.
Kind regards
The Prime SA team
Prime South Africa's reply20 Nov 2025, 09:41
Official
Hello Pfano
Thank you for sharing your feedback with us. We appreciate the opportunity to address your concerns.
At Prime , we are committed to fair and transparent practices. Every claim is assessed thoroughly and in line with the terms of your policy to ensure that all customers receive consistent and equitable treatment. It was found that there was old damage to your car which is not covered under the policy.
Our goal is to provide reliable cover and exceptional service, giving you peace of mind when you need it most.
Kind regards
The Prime SA team
PC
Pfano C's updateReviewer Update
21 Nov 2025, 06:39I don’t know how I am supposed to explain myself to an insurance that is willing to do anything not to pay for an accident that happened. So at this point I think is time for me to part ways with the insurance and pay me back all my premiums, further I requested the panel beater to send me a video around the gearbox they said is damaged, I will never recommend this insurance to anyone, my car is still at panel beater, the towing guy know exactly what happened to my car, I know what happened to my car. Panel beater also have their version but somehow you have your own. I hope you don’t treat all your customers this way
PC
Pfano C's update21 Nov 2025, 06:39
Reviewer Update
I don’t know how I am supposed to explain myself to an insurance that is willing to do anything not to pay for an accident that happened. So at this point I think is time for me to part ways with the insurance and pay me back all my premiums, further I requested the panel beater to send me a video around the gearbox they said is damaged, I will never recommend this insurance to anyone, my car is still at panel beater, the towing guy know exactly what happened to my car, I know what happened to my car. Panel beater also have their version but somehow you have your own. I hope you don’t treat all your customers this way
PC
Pfano C's updateReviewer Update
21 Nov 2025, 08:19And I need a release form and all my premiums back since you’ve been holding my car hostage for almost four weeks
PC
Pfano C's update21 Nov 2025, 08:19
Reviewer Update
And I need a release form and all my premiums back since you’ve been holding my car hostage for almost four weeks