TOMt
Thusho Obert Molwagae thushomolwagae
1 reviews | Active since Dec 2024
21 Dec 2024, 13:39
Prime South is the insurance I ve been paying before I get an accident
Prime South is the insurance I ve been paying before I get an accident.But now they can't help me after my car had been written off they say I was speeding so they can't even help all they do is they want me to pay for storage again and the money that I paid what was it for??
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Prime South Africa's replyOfficial
30 Dec 2024, 11:00Hello Thusho M,
Thank you for your post.
Prime prides itself on the unprecedented lengths to which it goes to ensure that its policyholders fully understand the products that they purchase. We ensure that all our clients are made aware of the provisions of their policy through our customer-friendly policy documents which are clear and concise.
We take pride in quickly approving all valid claims and take pride in the integrity of our claim validation process. We unfortunately cannot provide cover where a claim falls outside of the ambit of cover. Exceeding the speed limit of the road is specifically excluded from cover.
Our Market Conduct Team has confirmed that they will contact you regarding the matter.
You will be excited to know that with the Prime app, you can make changes to your policy and even register a claim without needing to call.
Assuring you of our continued best endeavors.
Kind regards,
The Prime SA team.
Prime South Africa's reply30 Dec 2024, 11:00
Official
Hello Thusho M,
Thank you for your post.
Prime prides itself on the unprecedented lengths to which it goes to ensure that its policyholders fully understand the products that they purchase. We ensure that all our clients are made aware of the provisions of their policy through our customer-friendly policy documents which are clear and concise.
We take pride in quickly approving all valid claims and take pride in the integrity of our claim validation process. We unfortunately cannot provide cover where a claim falls outside of the ambit of cover. Exceeding the speed limit of the road is specifically excluded from cover.
Our Market Conduct Team has confirmed that they will contact you regarding the matter.
You will be excited to know that with the Prime app, you can make changes to your policy and even register a claim without needing to call.
Assuring you of our continued best endeavors.
Kind regards,
The Prime SA team.