MM
Martha M
1 reviews | Active since Feb 2024
13 Mar 2026, 19:57
PRIME SOUTH AFRICAN I WANT MY R5000 AND PAY BACK FOR MY TYRES
I HAD ACCIDENT BECAUSE OF POTHOLES, 2 TYRES DAMAGED.TOW TRUCK CAME AND THE CAR WAS TOWED.AFTER 5 DAYS PRIME SA DECLINED MY CLAIM AND I WAS REQUESTED TO PAY R5000 FOR STORAGE.TYRES ARE COVERED ON MY PACKAGE IF IS DUE TO NATURAL DISASTERS ,NO RETHREADS AND THREADS WITHIN THE SPECIFICATION
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Replies (2)
Prime South Africa's replyOfficial
16 Mar 2026, 07:25Hello Martha , thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply16 Mar 2026, 07:25
Official
Hello Martha , thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
19 Mar 2026, 15:13Hello Martha M,
Thank you for sharing your experience with us. We understand how frustrating it is when a situation with your vehicle doesn’t go as expected.
At Prime, our aim is to ensure complete transparency from the very beginning, so our clients always know what to expect at claim stage. We provide all policy documents upfront during the purchase and cooling‑off period so you have the opportunity to review the terms and fully understand what is and isn’t included in your cover.
While the damage to your tyres does fall outside the insured events defined in your policy, we wanted to assist you further. In recognition of your longstanding relationship with us, and purely as a gesture of goodwill, we are pleased to confirm that your claim has been approved, with all storage fees also waived. This updated outcome has already been communicated to you.
Our Market Conduct team is already in touch with you to provide further clarity.
Unlike its competitors, Prime offers an excess that reduces to zero over 36 months when you remain claim-free, providing even greater value and peace of mind.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for sharing your experience with us. We understand how frustrating it is when a situation with your vehicle doesn’t go as expected.
At Prime, our aim is to ensure complete transparency from the very beginning, so our clients always know what to expect at claim stage. We provide all policy documents upfront during the purchase and cooling‑off period so you have the opportunity to review the terms and fully understand what is and isn’t included in your cover.
While the damage to your tyres does fall outside the insured events defined in your policy, we wanted to assist you further. In recognition of your longstanding relationship with us, and purely as a gesture of goodwill, we are pleased to confirm that your claim has been approved, with all storage fees also waived. This updated outcome has already been communicated to you.
Our Market Conduct team is already in touch with you to provide further clarity.
Unlike its competitors, Prime offers an excess that reduces to zero over 36 months when you remain claim-free, providing even greater value and peace of mind.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply19 Mar 2026, 15:13
Official
Hello Martha M,
Thank you for sharing your experience with us. We understand how frustrating it is when a situation with your vehicle doesn’t go as expected.
At Prime, our aim is to ensure complete transparency from the very beginning, so our clients always know what to expect at claim stage. We provide all policy documents upfront during the purchase and cooling‑off period so you have the opportunity to review the terms and fully understand what is and isn’t included in your cover.
While the damage to your tyres does fall outside the insured events defined in your policy, we wanted to assist you further. In recognition of your longstanding relationship with us, and purely as a gesture of goodwill, we are pleased to confirm that your claim has been approved, with all storage fees also waived. This updated outcome has already been communicated to you.
Our Market Conduct team is already in touch with you to provide further clarity.
Unlike its competitors, Prime offers an excess that reduces to zero over 36 months when you remain claim-free, providing even greater value and peace of mind.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for sharing your experience with us. We understand how frustrating it is when a situation with your vehicle doesn’t go as expected.
At Prime, our aim is to ensure complete transparency from the very beginning, so our clients always know what to expect at claim stage. We provide all policy documents upfront during the purchase and cooling‑off period so you have the opportunity to review the terms and fully understand what is and isn’t included in your cover.
While the damage to your tyres does fall outside the insured events defined in your policy, we wanted to assist you further. In recognition of your longstanding relationship with us, and purely as a gesture of goodwill, we are pleased to confirm that your claim has been approved, with all storage fees also waived. This updated outcome has already been communicated to you.
Our Market Conduct team is already in touch with you to provide further clarity.
Unlike its competitors, Prime offers an excess that reduces to zero over 36 months when you remain claim-free, providing even greater value and peace of mind.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team