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Qaqamba N
1 reviews | Active since Jan 2026
30 Jan 2026, 13:13
PRIME SOUTH AFRICA WORST INSURANCE EVER
I bought a car in 2024 and insured it with Prime. In November 2025, I was involved in an accident, only to later discover that my policy is not fully comprehensive for a brand-new car. Since then, I’ve been going back and forth with them on numerous calls. They eventually said they would only cover part of the costs. To this day, there has been no progress on repairing my car. It’s still sitting with the panel beater because Prime has not released the funds needed for repairs. Every time I contact them, they seem unable to assist or provide clear answers. This has been the worst insurance experience I’ve ever had.
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Replies (4)0
Replies (4)
Prime South Africa's replyOfficial
30 Jan 2026, 16:51Hello Qaqamba, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply30 Jan 2026, 16:51
Official
Hello Qaqamba, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
03 Feb 2026, 16:13Hello Qaqamba N,
Thank you for bringing this to our attention. We deeply regret the frustration and inconvenience you’ve experienced. This is not the level of service we aim to provide at Prime, and we apologise for the challenges you’ve faced.
At Prime, we strive to ensure that all clients are fully informed about their policy details through comprehensive disclosures during the purchase process and in the policy documents provided.
We are pleased to confirm that you will be covered based on a comprehensive policy and we are committed to resolving this matter promptly.
Our Market Conduct Team will contact you directly with a detailed response and next steps.
Our Market Conduct Team will contact you directly with a detailed response and next steps.
With Prime, your premiums stay fixed for 24 months, giving you cer*****y and peace of mind.
Committed to resolving your concern with care
Committed to resolving your concern with care
Kind regards,
The Prime SA Team
Prime South Africa's reply03 Feb 2026, 16:13
Official
Hello Qaqamba N,
Thank you for bringing this to our attention. We deeply regret the frustration and inconvenience you’ve experienced. This is not the level of service we aim to provide at Prime, and we apologise for the challenges you’ve faced.
At Prime, we strive to ensure that all clients are fully informed about their policy details through comprehensive disclosures during the purchase process and in the policy documents provided.
We are pleased to confirm that you will be covered based on a comprehensive policy and we are committed to resolving this matter promptly.
Our Market Conduct Team will contact you directly with a detailed response and next steps.
Our Market Conduct Team will contact you directly with a detailed response and next steps.
With Prime, your premiums stay fixed for 24 months, giving you cer*****y and peace of mind.
Committed to resolving your concern with care
Committed to resolving your concern with care
Kind regards,
The Prime SA Team
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Qaqamba N's updateReviewer Update
06 Feb 2026, 11:29Dear Prime SA Team
I am writing to follow up on the email I received confirming that I will be covered under a comprehensive policy, as well as my recent telephonic enquiry during which I was advised that the Market Conduct Team is still investigating the matter.
I am writing to follow up on the email I received confirming that I will be covered under a comprehensive policy, as well as my recent telephonic enquiry during which I was advised that the Market Conduct Team is still investigating the matter.
I would like to seek clarity regarding this, as the written response states that my cover has been confirmed, yet I am being informed that an investigation is still ongoing. I am uncertain as to what aspect is currently under investigation and how this aligns with the confirmation of cover already provided.
Additionally, I would like to stress the urgency of this matter. I have been without the use of my vehicle since 28 November 2025, which has caused significant inconvenience and ongoing disruption. Given the duration of this matter, I am increasingly concerned about further delays without clear communication or timelines.
I kindly request:
- Clarification on what is still being investigated despite the confirmation of cover
- An update on the current status of the Market Conduct Team’s review
- Clear next steps and a timeline for resolution
I would appreciate your prompt response, as this matter has been outstanding for an extended period.
Regards
Qaqamba
Regards
Qaqamba
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Qaqamba N's update06 Feb 2026, 11:29
Reviewer Update
Dear Prime SA Team
I am writing to follow up on the email I received confirming that I will be covered under a comprehensive policy, as well as my recent telephonic enquiry during which I was advised that the Market Conduct Team is still investigating the matter.
I am writing to follow up on the email I received confirming that I will be covered under a comprehensive policy, as well as my recent telephonic enquiry during which I was advised that the Market Conduct Team is still investigating the matter.
I would like to seek clarity regarding this, as the written response states that my cover has been confirmed, yet I am being informed that an investigation is still ongoing. I am uncertain as to what aspect is currently under investigation and how this aligns with the confirmation of cover already provided.
Additionally, I would like to stress the urgency of this matter. I have been without the use of my vehicle since 28 November 2025, which has caused significant inconvenience and ongoing disruption. Given the duration of this matter, I am increasingly concerned about further delays without clear communication or timelines.
I kindly request:
- Clarification on what is still being investigated despite the confirmation of cover
- An update on the current status of the Market Conduct Team’s review
- Clear next steps and a timeline for resolution
I would appreciate your prompt response, as this matter has been outstanding for an extended period.
Regards
Qaqamba
Regards
Qaqamba
QN
Qaqamba N's updateReviewer Update
06 Feb 2026, 11:30I am writing to follow up on this response I received confirming that I will be covered under a comprehensive policy, as well as my recent telephonic enquiry during which I was advised that the Market Conduct Team is still investigating the matter.
I would like to seek clarity regarding this, as the written response states that my cover has been confirmed, yet I am being informed that an investigation is still ongoing. I am uncertain as to what aspect is currently under investigation and how this aligns with the confirmation of cover already provided.
Additionally, I would like to stress the urgency of this matter. I have been without the use of my vehicle since 28 November 2025, which has caused significant inconvenience and ongoing disruption. Given the duration of this matter, I am increasingly concerned about further delays without clear communication or timelines.
I kindly request:
- Clarification on what is still being investigated despite the confirmation of cover
- An update on the current status of the Market Conduct Team’s review
- Clear next steps and a timeline for resolution
I would appreciate your prompt response, as this matter has been outstanding for an extended period.
QN
Qaqamba N's update06 Feb 2026, 11:30
Reviewer Update
I am writing to follow up on this response I received confirming that I will be covered under a comprehensive policy, as well as my recent telephonic enquiry during which I was advised that the Market Conduct Team is still investigating the matter.
I would like to seek clarity regarding this, as the written response states that my cover has been confirmed, yet I am being informed that an investigation is still ongoing. I am uncertain as to what aspect is currently under investigation and how this aligns with the confirmation of cover already provided.
Additionally, I would like to stress the urgency of this matter. I have been without the use of my vehicle since 28 November 2025, which has caused significant inconvenience and ongoing disruption. Given the duration of this matter, I am increasingly concerned about further delays without clear communication or timelines.
I kindly request:
- Clarification on what is still being investigated despite the confirmation of cover
- An update on the current status of the Market Conduct Team’s review
- Clear next steps and a timeline for resolution
I would appreciate your prompt response, as this matter has been outstanding for an extended period.