Prime South Africa takes long to respond on claims

Prime South Africa takes long to respond on claims. I was involved in a car accident on the 23 June 2025, lodged a claim on the 24th. I received a call last week Monday saying they are still processing my claim, they are searching for the third party whom dissapeared even though I provided them with the necessary information such as the registration number of the car, driver’s license and the company which he works for as he was driving a company car.However, today it’s the 8th and still haven’t received any feedback. I am scared that they will take this long and yet reject my claim.