BT
Bonga T
1 reviews | Active since Jan 2022
06 Aug 2025, 10:20
Prime South Africa refuses cancelation car insurance.
Prime does not want to cancel a car insurance with them before I do not want to disclose the benefits I have with Auto and General insurance. They consultant is very rude. I have escalated my matter to my attorneys to intervene.
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Replies (2)
Prime South Africa's replyOfficial
06 Aug 2025, 12:09Dear Bonga, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply06 Aug 2025, 12:09
Official
Dear Bonga, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
11 Aug 2025, 12:23Hello Bonga T,
Thank you for taking the time to share your feedback with us.
We understand how frustrating this experience must have been for you when we are committed to delivering excellent service and ensuring fair outcomes for all our clients.
After looking into your query, we can confirm that your policy has been successfully cancelled. For further clarification, our market conduct team will be in touch soon.
Prime South Africa offers budget-friendly car insurance solutions with optional benefits like 24-hour roadside assistance, ensuring peace of mind whenever you need it most.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your feedback with us.
We understand how frustrating this experience must have been for you when we are committed to delivering excellent service and ensuring fair outcomes for all our clients.
After looking into your query, we can confirm that your policy has been successfully cancelled. For further clarification, our market conduct team will be in touch soon.
Prime South Africa offers budget-friendly car insurance solutions with optional benefits like 24-hour roadside assistance, ensuring peace of mind whenever you need it most.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply11 Aug 2025, 12:23
Official
Hello Bonga T,
Thank you for taking the time to share your feedback with us.
We understand how frustrating this experience must have been for you when we are committed to delivering excellent service and ensuring fair outcomes for all our clients.
After looking into your query, we can confirm that your policy has been successfully cancelled. For further clarification, our market conduct team will be in touch soon.
Prime South Africa offers budget-friendly car insurance solutions with optional benefits like 24-hour roadside assistance, ensuring peace of mind whenever you need it most.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your feedback with us.
We understand how frustrating this experience must have been for you when we are committed to delivering excellent service and ensuring fair outcomes for all our clients.
After looking into your query, we can confirm that your policy has been successfully cancelled. For further clarification, our market conduct team will be in touch soon.
Prime South Africa offers budget-friendly car insurance solutions with optional benefits like 24-hour roadside assistance, ensuring peace of mind whenever you need it most.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team