Prime South Africa Parts Department

Item: Prime South Africa
Rating: 1
Author: Zanele Nyathi zanele.zm

Prime South Africa Parts Department you are very poor with your service. I have waited for full 7 days for my car parts to be deliverd, when they do deliver there was a wrong tailgate for my car and now I have waited another 5 full days for them to deliver the correct one but still nothing. When I do the follow up gues what, the delivery guy is telling the customer service lady that there was no wrong part that was deliverd except that it was an incomplete order, which means I am lying or the panel beater guy is a ****. Bear in mind that the car parts were not ordered at a differant province or different town than the one I'm staying at. I am not happy at all as a client, and believe me no one is updating me with anything. I am the one who have to call them each and every day to find out what is happening.

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Replies (2)

Prime South Africa's replyOfficial

03 Sept 2026, 16:18

Hello Zanele, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team

Prime South Africa's reply03 Sept 2026, 16:18

Official

Prime South Africa's replyOfficial

07 Sept 2026, 17:15

Hello Zanele N,

Thank you for taking the time to share your experience. We're sorry the communication around these delays did not meet the standard you are entitled to expect from us.

We can confirm that our team has since contacted you to provide an updated expected delivery date for the outstanding parts and has arranged with the repairer to let us know immediately if the parts are not received so that we can step in and escalate further with our parts department.

Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.

At Prime, we’re committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we’re here to help - on your terms.

Committed to resolving your concern with care.

Kind regards,
The Prime SA Team

Prime South Africa's reply07 Sept 2026, 17:15

Official

Hello Zanele N,

Thank you for taking the time to share your experience. We're sorry the communication around these delays did not meet the standard you are entitled to expect from us.

Committed to resolving your concern with care.

Kind regards,
The Prime SA Team