mH
mbali H
1 reviews | Active since Oct 2022
12 May 2026, 10:37
Prime South Africa n...
Prime South Africa not happy with the service... you miss a payment there is no grace period you're immediately not covered and you have to start all over again with the policy
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Replies (2)
Prime South Africa's replyOfficial
12 May 2026, 11:53Hello Mbali, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply12 May 2026, 11:53
Official
Hello Mbali, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
15 May 2026, 10:04Hello Mbali H,
Thank you for your post.
At Prime, we are committed to providing clear and easy-to-understand information about how your policy operates. Our team also takes great care in ensuring that our clients are always kept up to date with the status of their cover.
After reviewing your policy, we can confirm that while the grace period app**** to your cover, payment was not made within this period. Therefore, your cover lapsed in line with standard insurance industry practice.
Our Market Conduct team has been alerted and will ensure that all relevant details are communicated to you.
At Prime, we’re committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we’re here to help - on your terms.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply15 May 2026, 10:04
Official
Hello Mbali H,
Thank you for your post.
At Prime, we are committed to providing clear and easy-to-understand information about how your policy operates. Our team also takes great care in ensuring that our clients are always kept up to date with the status of their cover.
After reviewing your policy, we can confirm that while the grace period app**** to your cover, payment was not made within this period. Therefore, your cover lapsed in line with standard insurance industry practice.
Our Market Conduct team has been alerted and will ensure that all relevant details are communicated to you.
At Prime, we’re committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we’re here to help - on your terms.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team