BS
Brucely S
1 reviews | Active since Sept 2019
19 Aug 2026, 14:34
Prime SA Third party claim Insurance Services is extremely slow and frustrating.
Prime Insurance Third Party Claim Services is extremely slow and frustrating. On 8 JULY 2026. A Prime SA Insured driver rear-ended my stationary car at an intersection while the traffic light was red. To date, Prime South Africa has not resolved the matter. They are giving me generic email responses saying they are still verifying the claim
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Replies (2)
Prime South Africa's replyOfficial
19 Aug 2026, 16:46Hello Brucely, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Prime South Africa's reply19 Aug 2026, 16:46
Official
Hello Brucely, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
21 Aug 2026, 13:47Hello Brucely S,
Thank you for your post. We understand how frustrating it can be when it feels like an insurer is not prioritising your third-party claim as it would with a claim from their policyholders.
At Prime SA, we take pride in ensuring that we treat all claims equally whether received from one of our policyholders or a third-party.
Our records show that your third-party claim has now been approved and the outcome has been communicated to you. We acknowledge that it may have felt like quite a while for the claim to be finalised; however, with third-party claims it requires quite a bit more investigation to determine what the appropriate amounts with be for both our client and you based on the circumstances of the accident.
Our Market Conduct Team will be in contact with you to provide further clarity and support where needed.
Prime's indemnity claims process is built on trust and efficiency,settling third-party claims swiftly, so you can move forward with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for your post. We understand how frustrating it can be when it feels like an insurer is not prioritising your third-party claim as it would with a claim from their policyholders.
At Prime SA, we take pride in ensuring that we treat all claims equally whether received from one of our policyholders or a third-party.
Our records show that your third-party claim has now been approved and the outcome has been communicated to you. We acknowledge that it may have felt like quite a while for the claim to be finalised; however, with third-party claims it requires quite a bit more investigation to determine what the appropriate amounts with be for both our client and you based on the circumstances of the accident.
Our Market Conduct Team will be in contact with you to provide further clarity and support where needed.
Prime's indemnity claims process is built on trust and efficiency,settling third-party claims swiftly, so you can move forward with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply21 Aug 2026, 13:47
Official
Hello Brucely S,
Thank you for your post. We understand how frustrating it can be when it feels like an insurer is not prioritising your third-party claim as it would with a claim from their policyholders.
At Prime SA, we take pride in ensuring that we treat all claims equally whether received from one of our policyholders or a third-party.
Our records show that your third-party claim has now been approved and the outcome has been communicated to you. We acknowledge that it may have felt like quite a while for the claim to be finalised; however, with third-party claims it requires quite a bit more investigation to determine what the appropriate amounts with be for both our client and you based on the circumstances of the accident.
Our Market Conduct Team will be in contact with you to provide further clarity and support where needed.
Prime's indemnity claims process is built on trust and efficiency,settling third-party claims swiftly, so you can move forward with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for your post. We understand how frustrating it can be when it feels like an insurer is not prioritising your third-party claim as it would with a claim from their policyholders.
At Prime SA, we take pride in ensuring that we treat all claims equally whether received from one of our policyholders or a third-party.
Our records show that your third-party claim has now been approved and the outcome has been communicated to you. We acknowledge that it may have felt like quite a while for the claim to be finalised; however, with third-party claims it requires quite a bit more investigation to determine what the appropriate amounts with be for both our client and you based on the circumstances of the accident.
Our Market Conduct Team will be in contact with you to provide further clarity and support where needed.
Prime's indemnity claims process is built on trust and efficiency,settling third-party claims swiftly, so you can move forward with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team