KTJj
Kgwadi Tshwantshi Johannes johanneskgwadi
1 reviews | Active since Jan 2025
27 Jun 2025, 13:51
Prime SA My Nightmare
I am a client of Prime SA insurance company. I have insured my car with them and they have failed me dismally. My car has been at the panelbeaters for more than a month now without been fixed. Apparently Prime SA prefer to order their own parts and that process is not effective at all. Please help me for this insurance company to fix my car.
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Replies (2)
Prime South Africa's replyOfficial
30 Jun 2025, 08:44Dear Kgwadi, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply30 Jun 2025, 08:44
Official
Dear Kgwadi, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
02 Jul 2025, 10:00Dear Kgwadi J,
Thank you for reaching out and sharing your concerns. Your feedback is important to us, and it plays a vital role in helping us enhance the service we provide.
We understand that delays in the repair process can be inconvenient. To ensure the highest standards of quality and reliability, we sometimes source parts directly when the panel beater is unable to do so. This approach allows us to maintain full oversight of the parts used and ensure they meet our strict quality requirements.
Our parts supplier is currently working closely with the panel beater to resolve the outstanding matters. In addition, our Market Conduct Team will be in contact with you shortly to provide updates and offer any further assistance you may need.
At Prime SA, we are committed to delivering value-for-money insurance products and personalised service. Please be assured that we are actively managing this process to bring it to a swift and satisfactory conclusion.
We appreciate your continued patience and engagement.
Kind regards,
The Prime SA Team
Prime South Africa's reply02 Jul 2025, 10:00
Official
Dear Kgwadi J,
Thank you for reaching out and sharing your concerns. Your feedback is important to us, and it plays a vital role in helping us enhance the service we provide.
We understand that delays in the repair process can be inconvenient. To ensure the highest standards of quality and reliability, we sometimes source parts directly when the panel beater is unable to do so. This approach allows us to maintain full oversight of the parts used and ensure they meet our strict quality requirements.
Our parts supplier is currently working closely with the panel beater to resolve the outstanding matters. In addition, our Market Conduct Team will be in contact with you shortly to provide updates and offer any further assistance you may need.
At Prime SA, we are committed to delivering value-for-money insurance products and personalised service. Please be assured that we are actively managing this process to bring it to a swift and satisfactory conclusion.
We appreciate your continued patience and engagement.
Kind regards,
The Prime SA Team