SL
Sello L
1 reviews | Active since Oct 2018
27 Feb 2026, 09:36
Prime sa - is just a **** insurance
To Cancel this insurance is a mission and half - the lady Nobuhle -she didnt wanna cancel my policy at all - she kept running around the bush and didnt even cancel my policy - called again they told me they are currently offline or in a meeting... I WOULDNT RECOMMEND THIS INSURANCE FOR ANYONE! you will regret
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
27 Feb 2026, 16:42Hello Sello, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply27 Feb 2026, 16:42
Official
Hello Sello, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
27 Feb 2026, 17:53Hi Sello L,
Thank you for taking the time to share your experience. We’re really sorry to hear that our service left you feeling frustrated.
We know that when you decide to make changes to your policy, you expect the process to be straightforward and handled with respect for your time.
After reviewing the interaction, we can confirm that your policy was successfully cancelled within an hour of your engagement with our team. We completely understand that the process may not have felt smooth from your side. We appreciate the feedback and will use it to improve how we communicate during similar interactions.
Prime offers a range of insurance solutions designed to be simple, affordable and flexible, so that clients can choose cover that best suits their individual needs.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience. We’re really sorry to hear that our service left you feeling frustrated.
We know that when you decide to make changes to your policy, you expect the process to be straightforward and handled with respect for your time.
After reviewing the interaction, we can confirm that your policy was successfully cancelled within an hour of your engagement with our team. We completely understand that the process may not have felt smooth from your side. We appreciate the feedback and will use it to improve how we communicate during similar interactions.
Prime offers a range of insurance solutions designed to be simple, affordable and flexible, so that clients can choose cover that best suits their individual needs.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply27 Feb 2026, 17:53
Official
Hi Sello L,
Thank you for taking the time to share your experience. We’re really sorry to hear that our service left you feeling frustrated.
We know that when you decide to make changes to your policy, you expect the process to be straightforward and handled with respect for your time.
After reviewing the interaction, we can confirm that your policy was successfully cancelled within an hour of your engagement with our team. We completely understand that the process may not have felt smooth from your side. We appreciate the feedback and will use it to improve how we communicate during similar interactions.
Prime offers a range of insurance solutions designed to be simple, affordable and flexible, so that clients can choose cover that best suits their individual needs.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience. We’re really sorry to hear that our service left you feeling frustrated.
We know that when you decide to make changes to your policy, you expect the process to be straightforward and handled with respect for your time.
After reviewing the interaction, we can confirm that your policy was successfully cancelled within an hour of your engagement with our team. We completely understand that the process may not have felt smooth from your side. We appreciate the feedback and will use it to improve how we communicate during similar interactions.
Prime offers a range of insurance solutions designed to be simple, affordable and flexible, so that clients can choose cover that best suits their individual needs.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team