SS
Sanele S
1 reviews | Active since Dec 2023
11 Sept 2026, 11:32
Prime SA is a bad ****mer. If you want peace of mind, stay away from them
after I submitted a claim due to being crashed on my right side of the fender and a broken mirror the claim got approved in less than 3 days, it has been a nightmare after that, the consulants keep on lying and making empty promises that they will send authorisation to the service provider to be able to fix my car. its been more than a week I keep getting the same info that the authorisation will be sent before the end of business. actually, thinking of just fixing the car myself and move to another insurance. These guys don't even follow up, and you have to constantly keep on calling them and one of them just dropped the call on my ear. Such useless bunch of holes, wearing their assholes on their mouth.
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Replies (2)
Prime South Africa's replyOfficial
11 Sept 2026, 17:00Hello Sanele, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Prime South Africa's reply11 Sept 2026, 17:00
Official
Hello Sanele, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
16 Sept 2026, 15:51Hello Sanele B,
Thank you for taking the time to share your experience. We know how important your car is to your daily life, and we’re sorry to hear about the frustration you’ve experienced.
At Prime, we take pride in keeping our clients informed throughout the claims and repair journey.
Our records show that your claim was approved, the repairs have been authorised, all necessary parts have been ordered with an estimated arrival date of 17 September 2026, and your car is scheduled to be booked in with the repairer on 21 September 2026. We note that we have provided you with weekly updates on your claim; however, we acknowledge that the content thereof could've been clearer.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that cars receive high-quality repairs and service.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience. We know how important your car is to your daily life, and we’re sorry to hear about the frustration you’ve experienced.
At Prime, we take pride in keeping our clients informed throughout the claims and repair journey.
Our records show that your claim was approved, the repairs have been authorised, all necessary parts have been ordered with an estimated arrival date of 17 September 2026, and your car is scheduled to be booked in with the repairer on 21 September 2026. We note that we have provided you with weekly updates on your claim; however, we acknowledge that the content thereof could've been clearer.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that cars receive high-quality repairs and service.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply16 Sept 2026, 15:51
Official
Hello Sanele B,
Thank you for taking the time to share your experience. We know how important your car is to your daily life, and we’re sorry to hear about the frustration you’ve experienced.
At Prime, we take pride in keeping our clients informed throughout the claims and repair journey.
Our records show that your claim was approved, the repairs have been authorised, all necessary parts have been ordered with an estimated arrival date of 17 September 2026, and your car is scheduled to be booked in with the repairer on 21 September 2026. We note that we have provided you with weekly updates on your claim; however, we acknowledge that the content thereof could've been clearer.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that cars receive high-quality repairs and service.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience. We know how important your car is to your daily life, and we’re sorry to hear about the frustration you’ve experienced.
At Prime, we take pride in keeping our clients informed throughout the claims and repair journey.
Our records show that your claim was approved, the repairs have been authorised, all necessary parts have been ordered with an estimated arrival date of 17 September 2026, and your car is scheduled to be booked in with the repairer on 21 September 2026. We note that we have provided you with weekly updates on your claim; however, we acknowledge that the content thereof could've been clearer.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that cars receive high-quality repairs and service.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team