Prime SA do not value my as there client

Please HelloPeter assist me with Prime SA. CLAIM NO: CL*** I had an incident in August 2024, where i was colliding with a pothole. i followed due process and the claim was approved. Prime SA phone me and ask is there any suspension damage on the vehicle? i rep**** by saying, I hear no noise currently underneath the vehicle, because i am using that very small spare wheel that allowed me only to travel at 40km/h. Plus the roads i used there condition is smooth it will not be easy to detected any thing.

2 weeks after i received the vehicle or used the vehicle again coming from the repaired of Prime SA. i than notice a noise underneath the vehicle, i than contacted Prime SA and informed them, they instructed me to take the vehicle back to the panel beater known as Motor One in East London. Which i did. after the assessment of the vehicle, it was confirmed there was suspension damaged. i made contact with Prime SA after the assessment, they promise to come back to me, until recently i started to do follow up. in the pass 2 weeks i made 11 calls to Prime SA, the response i received, the matter was referred to the manager they are waiting response, this message i received for the last weeks.

i am a client of Prime SA for almost 4 years never miss one premium, only claimed once and the claim was approved for R6400

please help