1 reviews | Active since Sept 2014
Prime SA – Another Claim, Same Delays and Frustrations I’m writing a new review about a recent claim with Prime SA. With my last claim I decided to let it go, thinking it was a once-off issue. Sadly, this new claim has proved it’s the same poor service a
I’m writing a new review about a recent claim with Prime SA. With my last claim I decided to let it go, thinking it was a once-off issue. Sadly, this new claim has proved it’s the same poor service again.
On 1 September 2025, I took my car to TyreMart Strijdompark. One tyre’s tread was completely worn after driving flat on the freeway, and another had a bubble, so both needed replacement. Since I have tyre insurance with Prime SA, I submitted my claim the same day, believing it would be quick — I was told tyre claims take less than 24 hours.
Instead, my car has now been stuck at TyreMart for four days. The claim is being handled by Palesa, whose delays only make things worse. She waits until after departments have closed before submitting, and even sends requests to me just before her own knock-off time. On 3 September, she told Kebea the money would be paid by end of day — but that never happened.
This is exactly like my last claim: endless waiting, empty promises, and no accountability. Prime SA clearly has a systemic problem with claims handling.
So I ask: What is Prime SA going to do about this? Will you take responsibility and provide compensation for the stress, unpaid leave, and financial burden I’ve faced for what should have been a simple tyre claim?
Thank you for taking the time to share your experience.
We understand how frustrating it can be when expectations are not met, especially when dealing with something as important as a claim. At Prime SA, we are committed to providing efficient service and fair outcomes, and your feedback helps us identify areas for improvement.
It is worth noting that your claim was approved within one day, and the signed agreement was received the following day. While this adheres to our standard timelines, we acknowledge that enhanced communication throughout the process could have made your experience smoother until payment was finalised on 4 September.
Our Market Conduct Team is actively reviewing your concern and will be in touch to provide a detailed response.
Unexpected road hazards can cause damage to your tyres and rims. With Prime's Tyre and Rim Benefit, you can enjoy peace of mind knowing we’ll handle repairs or replacements, keeping you safe on the road.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience.
We understand how frustrating it can be when expectations are not met, especially when dealing with something as important as a claim. At Prime SA, we are committed to providing efficient service and fair outcomes, and your feedback helps us identify areas for improvement.
It is worth noting that your claim was approved within one day, and the signed agreement was received the following day. While this adheres to our standard timelines, we acknowledge that enhanced communication throughout the process could have made your experience smoother until payment was finalised on 4 September.
Our Market Conduct Team is actively reviewing your concern and will be in touch to provide a detailed response.
Unexpected road hazards can cause damage to your tyres and rims. With Prime's Tyre and Rim Benefit, you can enjoy peace of mind knowing we’ll handle repairs or replacements, keeping you safe on the road.
Kind regards,
The Prime SA Team