TM
Tsietsi M
1 reviews | Active since Jan 2025
07 Jan 2025, 11:07
Prime Protect App complain
Two different consultants failed to make me understand how prime protect app is able to detect a crush, I will not have an App monitoring my movements and not understand how it will exactly benefit me. How signal is sent from the phone to the insurer during an accident. Honestly, I am not comfortable with the Prime South Africa moving forward. Consultants must be trained on what they sell, how can a consultant Advice that I crash my car to see the app works instead of explaining to me how the app works.
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Replies (2)
Prime South Africa's replyOfficial
07 Jan 2025, 13:33Dear Tsietsi , we are sorry to hear about your experience and thank you for bringing it to our attention. We will acknowledge your complaint in writing within 48. Kind regards, the Prime SA team.
Prime South Africa's reply07 Jan 2025, 13:33
Official
Dear Tsietsi , we are sorry to hear about your experience and thank you for bringing it to our attention. We will acknowledge your complaint in writing within 48. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
10 Jan 2025, 07:10Hello Tsietsi M,
Thank you for your post.
Our aim is to provide world-class service to our policyholders during every interaction.
We are pleased to re-confirm that the Prime Protect app, has 24/7 always-on Accident detection. This means that in the event of a car accident, the app will detect the collision and notify us immediately. Following this you will be contacted for assistance or help will be dispatched where required.
Please note, our Market Conduct Team will be in contact to provide you with comprehensive feedback on your matter.
Assuring you of our continued best endeavors.
Kind regards,
The Prime SA Team
Thank you for your post.
Our aim is to provide world-class service to our policyholders during every interaction.
We are pleased to re-confirm that the Prime Protect app, has 24/7 always-on Accident detection. This means that in the event of a car accident, the app will detect the collision and notify us immediately. Following this you will be contacted for assistance or help will be dispatched where required.
Please note, our Market Conduct Team will be in contact to provide you with comprehensive feedback on your matter.
Assuring you of our continued best endeavors.
Kind regards,
The Prime SA Team
Prime South Africa's reply10 Jan 2025, 07:10
Official
Hello Tsietsi M,
Thank you for your post.
Our aim is to provide world-class service to our policyholders during every interaction.
We are pleased to re-confirm that the Prime Protect app, has 24/7 always-on Accident detection. This means that in the event of a car accident, the app will detect the collision and notify us immediately. Following this you will be contacted for assistance or help will be dispatched where required.
Please note, our Market Conduct Team will be in contact to provide you with comprehensive feedback on your matter.
Assuring you of our continued best endeavors.
Kind regards,
The Prime SA Team
Thank you for your post.
Our aim is to provide world-class service to our policyholders during every interaction.
We are pleased to re-confirm that the Prime Protect app, has 24/7 always-on Accident detection. This means that in the event of a car accident, the app will detect the collision and notify us immediately. Following this you will be contacted for assistance or help will be dispatched where required.
Please note, our Market Conduct Team will be in contact to provide you with comprehensive feedback on your matter.
Assuring you of our continued best endeavors.
Kind regards,
The Prime SA Team