svdm
sarel v d merwe
1 reviews | Active since Feb 2017
08 Sept 2025, 09:16
Prime no service
Battle for three weeks with a claim ,no service or feed back.The personnel dont know what is going on in the company..Prime send the wrong quote of the repairer ,the repairer haven't seen the car ..Prime quote the wrong excess in the beginning.I still battle with Prime and ask three days ago a Manager to phone me ,no luck.
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Replies (2)
Prime South Africa's replyOfficial
08 Sept 2025, 12:48Dear Sarel, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply08 Sept 2025, 12:48
Official
Dear Sarel, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
11 Sept 2025, 16:20Dear Sarel V,
Thank you for taking the time to post.
It is troubling to hear of your experience as we take our commitment to world-class client service very seriously. We apologise for not meeting your expectations in this rare occurrence.
We appreciate the opportunity we had to engage with you to update your excess with more accurate information to your satisfaction. Our Claims Team is actively working with the repairer to ensure that the repairs proceed as swiftly and smoothly as possible.
Please rest assured that our nationwide panel of SAMBRA-approved repairers is dedicated to delivering high-quality repairs and service, ensuring your vehicle is in excellent hands.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply11 Sept 2025, 16:20
Official
Dear Sarel V,
Thank you for taking the time to post.
It is troubling to hear of your experience as we take our commitment to world-class client service very seriously. We apologise for not meeting your expectations in this rare occurrence.
We appreciate the opportunity we had to engage with you to update your excess with more accurate information to your satisfaction. Our Claims Team is actively working with the repairer to ensure that the repairs proceed as swiftly and smoothly as possible.
Please rest assured that our nationwide panel of SAMBRA-approved repairers is dedicated to delivering high-quality repairs and service, ensuring your vehicle is in excellent hands.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team