AH
Areff H
1 reviews | Active since Nov 2024
08 Nov 2024, 11:42
Prime Meridian Totally unfair and unreasonable
Prime is being totally unfair and refuse to cover the true value of a claim. They want to only pay 16% of a theft claim. My vehicle was in the process of being ******, but was not, probably the ***** got disturbed. In the process substantial damage to the vehicle, to the value of R60k was incurred. Now Prime, because the vehicle was not taken, refuse to cover the damage to the vehicle. They probably would have preferred the vehicle to be ******. I would not advise anyone to use Prime
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Replies (2)
Prime South Africa's replyOfficial
11 Nov 2024, 08:25Dear Areff,thank you for bringing this to our attention. We are sorry to hear about your experience and are committed to resolving this matter. We will acknowledge your complaint in writing within 48 hours. Kind regards, the Prime SA team.
Prime South Africa's reply11 Nov 2024, 08:25
Official
Dear Areff,thank you for bringing this to our attention. We are sorry to hear about your experience and are committed to resolving this matter. We will acknowledge your complaint in writing within 48 hours. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
14 Nov 2024, 11:05Hello Areff H,
Thank you for your post.
Prime SA strives to offer transparent and reliable insurance services, ensuring our clients feel secure and well-informed.
Regarding your complaint about the approved amount, we have reviewed the purchase call from when you took out cover with us and can confirm that the sales team did a commendable job with explaining your cover to you.
Our Market Conduct team will contact you with a more detailed explanation.
It will no doubt reassure you to know that we offer a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply14 Nov 2024, 11:05
Official
Hello Areff H,
Thank you for your post.
Prime SA strives to offer transparent and reliable insurance services, ensuring our clients feel secure and well-informed.
Regarding your complaint about the approved amount, we have reviewed the purchase call from when you took out cover with us and can confirm that the sales team did a commendable job with explaining your cover to you.
Our Market Conduct team will contact you with a more detailed explanation.
It will no doubt reassure you to know that we offer a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA Team
The Prime SA Team