TT
Thokozani T
1 reviews | Active since Jun 2021
13 Aug 2021, 15:21
Prime Meridian service is the worst!
On 26 June my partner had an accident and submitted a claim on 28 June. Today is 13 August more than 6 WEEKS after the claim was submitted and its still not approved . She's had to explain what happened at least 4 times and the passenger/witness also called 4 times to explain how the accident happened. They're clearly looking for a reason NOT to pay. In 20 years of having car insurance I've NEVER seen an insurance company take THIS LONG to approve a claim. This is the epitome of poor service.
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Replies (2)
Prime South Africa's replyOfficial
13 Aug 2021, 15:45Dear Thokozani T,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply13 Aug 2021, 15:45
Official
Dear Thokozani T,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
17 Aug 2021, 14:40 Dear Thokozani T,
Thank you for your post. Client satisfaction is extremely important to us and it is for that reason that all feedback is appreciated.
At PMD we always do all in our power to expedite the validation of our policyholder’s claims, to avoid unnecessary costs to both of us. During the claim’s validation stage and assessment process, the information supp**** by clients’ needs to be verified and validated by independent sources as far as possible to enable us to make an objective decision.
We are pleased to confirm that the validation of the claim has been finalised and an outcome will be communicated to you shortly.
It will no doubt delight you to learn that PMD provides a wide range of roadside assistance benefits that cater to all your needs. From assistance with changing a flat tyre to delivering fuel when you are in need, we are here to assist you.
Assuring you of our continued best endeavours on your behalf.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply17 Aug 2021, 14:40
Official
Dear Thokozani T,
Thank you for your post. Client satisfaction is extremely important to us and it is for that reason that all feedback is appreciated.
At PMD we always do all in our power to expedite the validation of our policyholder’s claims, to avoid unnecessary costs to both of us. During the claim’s validation stage and assessment process, the information supp**** by clients’ needs to be verified and validated by independent sources as far as possible to enable us to make an objective decision.
We are pleased to confirm that the validation of the claim has been finalised and an outcome will be communicated to you shortly.
It will no doubt delight you to learn that PMD provides a wide range of roadside assistance benefits that cater to all your needs. From assistance with changing a flat tyre to delivering fuel when you are in need, we are here to assist you.
Assuring you of our continued best endeavours on your behalf.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team